DESCRIPTION

We are looking for a talented Branch Manager to join our team in Williston, ND .

In this role, you will make an impact in the following ways:

• Financial Stewardship : By managing all financial metrics and ensuring alignment with the Annual Operating Plan, you'll drive the branch's profitability and financial health.
• Strategic Planning : Your input into the Annual Operating Plan and marketing and sales strategies will shape the branch's direction and growth.
• Customer Relationships : Developing and maintaining strong business relationships will expand the branch's customer base and foster new business partnerships.
• Customer Satisfaction : By managing customer satisfaction metrics and cultivating a customer service culture, you'll enhance the overall customer experience.
• Operational Efficiency : Implementing and enforcing service processes will streamline branch operations, improving efficiency and service quality.
• Warranty Management : Handling warranty submissions and addressing repetitive issues will contribute to product and service improvements.
• Compliance and Safety : Ensuring adherence to health, safety, and environmental standards will create a safe and compliant workplace.
• Team Development : Recruiting, developing, and motivating employees will build a high-performing team, driving the branch's success.

• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Builds effective teams - Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Decision quality - Making good and timely decisions that keep the organization moving forward.
• Develops talent - Developing people to meet both their career goals and the organization's goals.
• Directs work - Providing direction, delegating, and removing obstacles to get work done.
• Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Drives results - Consistently achieving results, even under tough circumstances.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Influence the Health, Safety and Environmental Culture - Champions positive health and safety behaviors by influencing leaders and employees to create the right environment.
• Service Capability, Capacity and Coverage - Applies the Service Capability, Capacity and Coverage process to understand customer expectations, business priorities, and where products are operating to provide capable and consistent service through available parts, information, tools, and qualified technicians according to published standards; analyzes service capability metrics to identify, prioritize and resolve channel development opportunities within the service network.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

• College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
• Six Sigma Green Belt certification required.

• Significant relevant experience required, including managerial and budgetary experience.

• This is a On-Site role based in Williston, ND.
• The Branch Manager leads a team consisting of a Service Supervisor, 6 Technicians (Field Service Engine, Field Service Power Generation, and In Shop), and a Parts Technician.
• Six Sigma Green Belt certification preferred