DESCRIPTION

We are looking for a talented Account Management Specialist - Senior to join our team specialising in Sales for Powergen Projects in Wellingborough, Northamptonshire, United Kingdom

In this role, you will make an impact in the following ways:

• Building strong, relationships with designated accounts by understanding their needs, concerns, and objectives.
• Developing comprehensive account plans and strategies to achieve client objectives and maximize value for both the client and the company.
• Serve as the primary point of contact for clients, addressing inquiries, providing updates, and ensuring clear and effective communication throughout the engagement.
• Proactively identifying and addressing client issues, concerns, or challenges to ensure prompt resolution and maintain client satisfaction.
• Identifying opportunities to expand the scope of services or products offered to clients and effectively cross-selling or upselling additional offerings.
• Managing contract negotiations, renewals, and amendments in collaboration with internal stakeholders and legal teams.
• Working to increase revenue from existing clients by identifying opportunities for upselling, cross-selling, and expansion, and accurately forecasting revenue projections.
• Collaborating with internal teams such as sales, marketing, product development, and customer support to ensure alignment on client needs and objectives.
• Monitoring client satisfaction levels, gathering feedback, and taking proactive measures to ensure high levels of client retention and loyalty.

• Technical and Commercial Skills: A solid technical background combined with strong commercial skills will enable you to understand and meet customer needs effectively.
• Language Proficiency: Proficient English is essential, and knowledge of additional languages, especially French, will be a significant advantage in communicating with diverse clients.
• Strategic Pricing and Account Planning: The ability to develop pricing strategies and execute account plans by aligning with key stakeholders and tracking progress against targets is crucial.
• Adaptability and Communication: Explaining complex technical information in a way that is understandable and useful to various audiences, and developing account strategies that balance customer requirements with business capabilities, will be key to your success.

• College, university, or equivalent degree in marketing, sales, technical or a related subject or equivalent industry experience required.
• This position may require licensing for compliance with export controls or sanctions regulations.
• Significant level of relevant work experience, including previous customer and/or product experience required. Purchasing/commercial contract negotiation preferred.