The Opportunity:

We are looking for an 'Operational Support Lead' to join Building Operations and Services (BOS) Support Team at our Melbourne site. This team provides support services to the R&D facilities and the BOS departments at CSL Melbourne site. Reporting to the Associate Director, Building Operations & Services, you will direct and manage activities of the BOS Operational Support Team to provide high quality, user focused support services to the BOS department and to the wider R&D and site facilities. You will oversee the strategic planning for the department and provide leadership support to the BOS Operational Support team.

The Role:

• Lead contract management for the Building Operations & Support department, including IFM contracts, FSS / PSS contracts and lab maintenance contracts.
• Manage the execution of soft services (e.g. cleaning, waste, gowns etc.) under the IFM contract and report issues following work authorization and KPIs
• Accountable for the warehouse and loading bay operations and movement of goods services
• Responsible for R&D ordering services including the consolidated consumables and chemicals services.
• Accountable for departmental safety, including but not limited to permit management, safety equipment management and risk assessment development.
• Lead development of Operational Support strategy for the Building Operations & Services department.
• Negotiate/set/approve annual Workplan Objectives for the BOS Operational Support team, group leaders and other key staff of the department.
• Apply the resources of the department in compliance with CSL and Divisional policies, applicable government regulations and the facility licence conditions issued by the Therapeutic Goods Administration (TGA).
• Manage the human, financial and physical resources of the department to support and meet the quality and commercial goals of the Division.
• Work closely with the managers of the Division, and corporate officers, to achieve an efficient, cohesive operation.
• Ensure CSL health and safety procedures and business policies are followed including performing EHS Risk Assessments.

• Tertiary qualification in a relevant field (e.g. Science, Engineering or related field)
• 10+ years of similar industry experience with more than 5 years' experience managing a small team.
• Knowledge of GLP, GMP and ICH guidelines
• Experience in change control, deviation management and technical writing
• Knowledge of stability trials, monitoring of critical utilities, environmental monitoring, and analytical method validation
• Ability to handle many projects simultaneously and integrate project planning efforts across departments
• Excellent stakeholder focus and collaborative mindset, ability to inspire others and exemplifying CSL employee brand and values
• Flexible working hours (role may include some late night/international teleconferences)