Head of Business Excellence & Operations, Japan

Position Purpose:

This role has as primary responsibility to champion Business Excellence initiatives in country to improve the effectiveness, profitability and growth of commercial functions, whilst driving customer engagement transformation. Remit includes driving improvements in SFE, adoption and utilization of VEEVA CRM, , sales incentive design, multichannel customer engagement, embedment of strategic account management and enablement of commercial capability development. Same as stablishing strong KPI framework, and leading Omnichannel and digital capabilities. Secondary responsibility to champion training for Commercial operations in country to develop training plans that support organizational goals.

Reporting Relationships:

• Role that report to this position:

• Role/s that report to this position:

• Drive local deployment of the Business Excellence strategy supporting country roadmap & strategic priorities
• Lead the strategy and guide team developing and executing local plan ons:

• CRM management & adoption.

• Segmentation & Targeting

• Sales Incentive

• Work closely with commercial leaders (BU Heads) to develop training plans that support organizational goals. And support training team in developing and executing capability framework and commercial team upskilling. Collaborate closely with global L&D team, and local HR team to drive design and implementation of a first line manager curriculum.
• Multi-channel customer engagement & digital capabilities

• Congress management

• Bachelor's Degree of Life Science (or similar) or Business Administration, master's degree preferred.

• At least 5 years-experience in pharmaceutical company of which significant number of years in leadership position.
• Significant experience and track record of success in Sales management and brand/product management. Experience (minimum of 3 years) in Rare Diseases preferred; alternatively, demonstrated success in changing from one therapeutic area to another.
• Experience operating in a multi-national company and in a matrix organization.
• Ability to move with ease between addressing current needs and planning with informed insights.
• Able to present issues and recommend solutions.
• Drives innovation through solutions and enables others to do the same; operates from a framework of possibilities.
• Strong focus on execution, accountability, role modelling of leadership behaviors and acting with integrity.
• Ability to effectively navigate ambiguity and lead others through change in a productive manner.
• Early adopter of digital strategies and demonstrated digital literacy across multiple platforms.
• Leading cross-functional projects
• Track record in Commercial Excellence / Sales Force Effectiveness / Sales Operations, preferably within a Pharmaceutical / Healthcare company.
• Fluent in written and spoken Japanese with strong preference for Fluent in English (both written and spoken)

• Strong track record of successfully building working relationships cross-functionally.
• Strong critical thinking and problem-solving skills.
• Strong analytical and consultancy skills and business acumen
• Excellent data analysis and reporting skills.
• Proven track record as an effective team builder and change leader. Ability to drive change,
• Strategic thinking, multi-tasking with a strong ability to prioritize, maintain organization, and manage time effectively.
• Proactive and independent in bringing forward recommendations that 'raise the bar' to drive performance improvement.
• Resourceful self-starter with a hands-on, entrepreneurial mindset, eager to support both long-term strategic thinking and day-to-day execution of the plans.
• Ability to take, process, and provide feedback constructively.
• Creative thinking and open-mindedness to finding new or better solutions, with a genuine passionate or curiosity about the Aesthetics industry.
• Demonstrated financial acumen.
• Strong organizational skills with the ability to consolidate and integrate a wide range of inputs
• Self-starter attitude and track record of seamlessly executing quickly on complex projects with minimal guidance.