Responsibilities:
The Data Control Analyst will ensure that the quality standards of the company are maintained within CSL Seqirus' procedures, policies, for the end-to-end process of setting up new customers beginning with contract inception through product returns. Individual will be responsible for partnering with cross-functional teams to ensure all customer information is accurately displayed and actioned according to the contract. Responsible for creating, implementing and adhering to strong compliance controls regarding customer master data, advancing new and existing contracts and programs, providing high level analysis, reporting and support for long term or recurring projects. Individual will be responsible for seeking efficiencies to enhance the customer's experience. This position will operate with a high degree of discretion and apply independent decision making to consistently meet or exceed business unit quality and productivity standards.
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Accountability Description
- Create and maintain new customer master data records in administrative systems.
- Reading and interpreting price and contract requests for product orders and returns.
- Collaborating with contracts, pricing, finance, sales and customer operations teams to ensure all tasks are complete, accurate and timely
- Demonstrate expertise in service and administrative functions, including in-depth knowledge of complex features and processing systems
- Operate at a high level to consistently meet or exceed business unit quality and productivity standards
- Follow established policies, procedures and make recommendations to gain operational efficiencies
- Responsible for regularly auditing integrity of customer master data
- Possess in-depth knowledge of business systems, workflows and downstream impacts
- Lead efforts to ensure best practices are being followed for account creation/updates/pricing
- Model behavior that builds relationships with customers and cross-functional teams to develop loyalty and enhance customer experience
Qualifications:
- BA/BS preferred
- Relevant experience in Contracts, Customer Master Data, or Membership preferred
- Minimum 3 years of experience in the pharmaceutical industry or a regulated industry, experience with vaccines and/or biologics products is desirable
- Experience and ability to act in a complex and rapidly changing business environment, preferably 2 years
Our Benefits
CSL Seqirus employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL Seqirus offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL Seqirus has many benefits to help achieve your goals.
Please take the time to review our benefits site to see what's available to you as a CSL Seqirus employee.
About CSL Seqirus
CSL Seqirus is part of CSL Limited (ASX: CSL). As one of the largest influenza vaccine providers in the world, CSL Seqirus is a major contributor to the prevention of influenza globally and a transcontinental partner in pandemic preparedness. Learn more about CSL Seqirus.
We want CSL Seqirus to reflect the world around us
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion at CSL Seqirus.
Do work that matters at CSL Seqirus!
Watch our 'On the Front Line' video to learn more about CSL Seqirus