JOB DESCRIPTION
Senior Communications Specialist
Wilmington, DE
Monday to Friday 8:00 am to 5:00 pm
Hybrid
Reporting directly to the head of brand and communications in Marketing and working closely with the broader internal communications team, you will help shape the communications strategy for CSC's Finance Department-connecting communications, strategy, change management programs, and employees. You will create a steady flow of communications that will help employees feel fully engaged, enabling them to better understand the role they play and the value of their contributions.
This is a highly visible role. You will work closely with finance leadership, human resources, change management experts, and other leaders, acting as a trusted advisor on a wide range of internal matters.
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Some of the things you will be doing:
- Lead the development and delivery of a global internal communications and engagement strategy for our Finance team, creating powerful stories and presenting complex content clearly and simply.
- Work closely with the change management leader to provide strong support on all change programs within the department, identifying when best to communicate with relevant stakeholders while informing wider employee groups and leadership as appropriate. Support the development of any training associated with the programs.
- Develop communications that help all employees understand Finance's objectives as well as their role in meeting them. Link in with CEO and enterprise communications as needed.
- Build a regular communications calendar, including newsletters and leadership town halls, and help enable change.
- Adhere to the internal communications strategy, preferred channels, and processes while complying with existing governance protocols.
- Encourage leaders to adopt behaviors and attitudes consistent with our corporate and brand values.
- Promote understanding of internal communications as a critical business tool.
- Foster brand awareness and brand ambassadorship among all employees.
- Help the company enact its crisis communication plans under the leadership and guidance of our crisis response team.
- Support the daily management of the enterprise communications platform (Poppulo) as a member of the enterprise administration team.
- Support the delivery of wider global marketing and communications campaigns (e.g., embedding our recent brand refresh).
- Five to seven years' experience in internal communications.
- Proven experience in employee engagement communications for a complex, global organization.
- Proven experience leading internal communications around global change programs.
- Experience managing Poppulo would be a significant advantage.
- Excellent written and verbal communication skills, including strong editing and proofreading skills.
- Strong interpersonal and presentation skills-able to make recommendations with poise and dignity while inspiring confidence in others.
- Excellent planning and organizational skills; strong project management experience.
- Ability to remain calm under pressure.
- Ability to deal with evolving situations, conflicting agendas, and fluctuating priorities.
- Strong understanding of organizational development, communications psychology, and employee motivation.
- Thorough understanding of communication planning and in-depth knowledge of the range and variety of communication channels and processes to ensure that the right communication reaches the right employee.
- Ability to create and run sophisticated feedback mechanisms to ensure that a sensitive two-way dialogue can take place.
- Flexibility in approach and ability to work with minimal supervision to plan and prioritize own work.
- Experience in scoping, building, and developing intranets and knowledge management tools would be an advantage.
- Stamina, professionalism, and integrity.
ABOUT US
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
WHY WORK WITH CSC?
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
- Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.