JOB DESCRIPTION
Service Payment Specialist
Wilmington, DE
Monday-Friday, 8am-5pm
Hybrid
Are you passionate about delivering excellent service?
So are we.
If you want to contribute to a global success story, you'll fit right in at CSC. As the world's leading provider of business, legal, tax, and digital brand services, we partner with more than 90% of the Fortune 500 companies and employ 8,000+ people around the globe.
As a Service Payment Specialist, you will be working with global clients and vendors to assist to register and renew domains. Additionally, you will be supporting clients to process and fulfill orders, handle escalations and problem solve any issues that arise. Most importantly, you will be part of a global leadership team with opportunities to support our clients and team members internationally.
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Some of the things you will be doing:
- Providing excellent customer service to internal teams we support
- Cooperatively work with global Vendors to complete customer orders by building working relationships
- Manage both a shared team queue of new work and individual processing queue
- Partner with team to ensure all of the team's daily orders are completed
- Provide daily order processing commitments and meet those commitments on a consistent basis
- Use critical thinking skills to research options and find solutions for client needs
- Research and analysis of domain name industry related information
- Partner with internal teams to execute on critical strategic domains projects
- Collaborate and contribute to process improvement projects in the domain sphere to increase team efficiency
- Detail-oriented.
- Produce quality results on a consistent basis
- Strong prioritization and time management skills, including working to daily/weekly deadlines
- Tenacious and with strong problem solving skills
- Comprehension and critical thinking skills
- Strong organizational skills
- Ability to work independently and function as part of a team
- Ability to effectively communicate both verbally and via email with global teams and Vendors
- Process improvement oriented. Work within and across teams to identify and implement process improvements
- Able to multitask in changing environments and systems
- Active change participant. Change happens on a daily basis in our industry
- Interest in technology and agility at learning new products and features are a plus
- Microsoft Office skills including MS Excel, Word and Outlook: Beginner
- Excel - basic formulas (vlookup, conditional formatting, pivot tables)
- Effectively utilize multiple ordering platforms with speed and efficiency
#hybrid
ABOUT US
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
WHY WORK WITH CSC?
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
- Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.