JOB DESCRIPTION
Corptax Support Analyst
Remote-Americas
Monday-Friday 8:00 am to 5:00 pm
Candidates for this position must be eligible to work without sponsorship. Time on-site or time zone may be necessary based on business need.
Summary:
CSC Corptax provides corporate tax solutions to clients across the globe with the market's only single system for global compliance, provision and planning. The ideal candidate will have a background in accounting and corporate tax software. The Support Analyst is an experienced level position within the Support organization whose primary responsibility is to respond to inquiries from customers within the Corptax family from inbound channels such as: online case, phone, email, chat, etc. The Support Analyst is also responsible for managing the support relationship for an assigned group of customers. The Support Analyst will use their broad-based knowledge of Corptax products and customer tax department processes to help identify relevant solutions to customer inquiries, drive adoption of existing licensed products and help our customers identify products and services they have not licensed that will help them toward greater productivity and efficiency. This is a remote position. The Support Analyst occasionally works overtime, including weekends, based on customer filing trends/needs.
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Some of the things you will be doing:
- Develop a relationship with all assigned customers, ensuring a minimum of four proactive, non-support case related contacts per customer assignment per year.
- Provide general case support (all channels) for all Corptax customers and other internal Corptax teams using the then-current tools available to the Support organization.
- Identify customers that may need additional training in order to drive better adoption of Corptax products or drive down case creation.
- Provide pre-release customer scenario testing for issues being resolved for either your customers or for issues in your area of expertise.
- Document all customer issues in the Corptax case tracking system and assign or document appropriate solutions to the customer issue.
- Review knowledgebase solutions in the area of expertise to ensure overall quality of our knowledgebase and online support capabilities. Create new solutions where necessary and recommend changes to existing solutions.
- Maintains a satisfactory proficiency in an area of the Corptax product family.
- Assist on project assignments related to the support of the Corptax products.
- Demonstrate consistently exemplary standards of ethical conduct.
- Minimum 3 years relevant software support experience, ideally in software application support or tax software support.
- Bachelor's degree in accounting or tax preferred but will consider relevant experience with a bias toward backgrounds including a strong knowledge of tax and accounting applications. Master's in Taxation and/or CPA certification is a plus.
- High standards of customer service and support, honesty, and integrity.
- Proficiency with Microsoft products.
- Ability to quickly learn Corptax applications.
- Ability to accurately and completely document case information into the Corptax case tracking software.
- Ability to use initiative in identifying, addressing and resolving day to day issues and challenges.
- Able to work appropriate hours to complete tasks meet goals and support required travel.
- Strong, positive attitude and work ethic desired.
- Strong team focus but discipline to work independently.
- Excellent written and verbal communication skills with the ability to develop strong and lasting relationships with team members from other departments.
- Ability to manage multiple activities (multi-tasking) while driving all activities to successful completion.
Ability to travel up to 10% though limited travel is anticipated in this role. Travel includes: client meetings, regional training events, onsite support, user groups and conferences.
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ABOUT US
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
WHY WORK WITH CSC?
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
- Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.