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Client Service Representative (m/w/d)

AT CSC
CSC

Client Service Representative (m/w/d)

Wiesbaden, Germany

JOB DESCRIPTION

Title: Client Service Representative

Location: Wiesbaden

Working Hours: Monday to Friday - 9am - 6pm

Hybrid

Sind Sie begeistert von exzellentem Service?

Wir sind ein globales Unternehmen, in dem service- und teamorientierte Mitarbeiter und Mitarbeiterinnen arbeiten, um in unseren lokalen Standorten etwas zu bewegen. Unsere Leidenschaft gilt der Servicequalität und der kontinuierlichen Verbesserung unserer Aufgaben und Prozesse. Bei CSC garantieren wir für unsere weltweit operierenden Kunden reibungslose und effiziente Arbeitsabläufe.

Customer Service Representative / Kundenbetreuer (M/W/D)

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Wiesbaden, Germany

Als Client Service Partner sind Sie der direkte Ansprechpartner für unsere Kunden aus aller Welt. Die Aufgabe unseres neuen Teammitglieds wird es sein, in enger Zusammenarbeit mit einem festen Kundenstamm deren Portfolio von Domainnamen zu betreuen und diese Kundenbeziehungen zu Pflegen und zu Stärken. Aber vor allem werden Sie Teil eines globalen Unternehmens, das unsere Kunden und Kollegen weltweit unterstützt.

Das bringen Sie mit:

• Eine abgeschlossene kaufmännische Ausbilding, ein abgeschlossenes Studium oder Berufserfahrung in einem ähnlichen Bereich

• Ausgeprägte positive Kunden- und Serviceorientierung

• Muss fließend Englisch und Deutsch sprechen. Jede weitere Sprache wäre von Vorteil

• Kommunikationsstärke und hohe Teamkompetenz

• Gute MS-Office-Kenntnisse, vor allem Word und Excel

• Affinität für selbständiges Arbeiten, sowie für Teamarbeit

• Detailorientierung und Problemlösekompetenz

• Koordination und Management Ihres Aufgabenbereiches

Ihre Aufgaben:

• Pflegen und Stärken von vertrauensvollen Kundenbeziehungen

• Betreuung eines festen Kundenportfolios im Bereich Online-Markenschutz

• Bearbeitung von Kundenanfragen

• Informationen über industrieinterne Richtlinien und neue Leistungsangebote

• Recherche und Analyse von Portfoliodaten

• Online Kundentraining

Wir bieten:

• Einen neuen, modernen und komfortablen Arbeitzplatz im Herzen Wiesbadens

• Ein freundliches, internationales Team

• Interessante und abwechslungsreiche Tätigkeiten in einem dynamischem Umfeld

• Umfangreiche Weiterbildungsmöglichkeiten

• Stabiles, stark wachsendes und internationales Unternehmen

• Jährliche leistungsorientierte Lohnerhöhung

• Attraktives Einkommen

• Teamorientierte Führung

• Umfangreiche 5-wöchige Einarbeitung

#LI-SM1 #INDGB

ABOUT US

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.

We encourage candidates to apply directly to our website and not through third-party sources.

Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.

WHY WORK WITH CSC?

At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.

CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
  • CSC is a great place to work with smart and dedicated people.
  • We have been voted a Top Workplace every year since 2006.
  • We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
  • Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.
  • CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.

Client-provided location(s): Wiesbaden, Germany
Job ID: CorporationService-9281
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • FSA
    • HSA
    • On-Site Gym
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
  • Work Flexibility

    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Leave of Absence
    • Paid Holidays
    • Paid Vacation
  • Financial and Retirement

    • Performance Bonus
    • 401(K) With Company Matching
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Promote From Within
    • Access to Online Courses
    • Tuition Reimbursement
    • Leadership Training Program
    • Mentor Program
    • Lunch and Learns
    • Internship Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Unconscious Bias Training

Company Videos

Hear directly from employees about what it is like to work at CSC.