JOB DESCRIPTION
Credit Control Specialist
London, UK (Hybrid)
Monday-Friday, 8:00am-4:30pm or 9:00am-5:30 pm
Responsibilities include:
- Partnering with Clients and Internal Teams to Collect Payment of Outstanding Invoices, domestic and international.
- Reviewing and resolving incoming customer enquiries and queries to plan solutions
- Use of problem solving skills to resolve customer issues, or work with internal partners to instigate an action plan.
- Having a solution oriented approach to the Collection outreach process
- Providing excellent customer service to internal and external clients
- Generate a specified number of outbound verbal and written contacts to customers.
- Keeping detailed records of the collections progress and actions, for efficient client follow-up
- Flexibility to transition from manual collection processes into an automated Collections Package
- The ability to create and work through customer account Debit and Credits for the creation and reconciliation of statements and client accounts.
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- 1-2 Years Credit Control/Collections experience preferred, but not required
- Strong Understanding and experience of the Order to Collection process
- Excellent written and oral communication skills.
- Attention to detail is a must
- Experience in providing excellent customer service
- Microsoft Office skills, essential Excel, Word and Outlook
- Experience of SAP or Oracle preferred
- Excellent problem solving skills
- Ability to think outside the box
- Positive attitude
- Tact and diplomacy in dealing with both customers and co-workers
- Interpersonal skills necessary to interact effectively with customers and employees of all levels within the organization.
- Chartered Institute of Credit Management (C.I.C.M.) registered or studying preferred
- The ability to work to Monthly, Quarterly and Annual Collection Targets
- Self-motivator while actively participating in a team environment.
ABOUT US
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
WHY WORK WITH CSC?
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people.
- We have been voted a Top Workplace every year since 2006.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for success sharing, bonus, or commission plans based on role and individual performance.
- CSC offers a competitive and comprehensive benefits package as part of your Total Rewards that includes annual leave, tuition reimbursement, employee referral bonuses, and more.