We're Cruise, a self-driving service designed for the cities we love.
We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.
In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work.
Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.
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We are seeking an Assistant General Manager for our 24/7 Operations Control Center overseeing our OCC Operations and Incident Management teams. A leadership role at the core of our operational framework, you will be centrally managing our driverless autonomous vehicle fleet across all markets, and maintaining overall oversight of our Tier 1 critical facility located in Scottsdale, AZ. This role is pivotal in managing complex operational processes and responding to incidents swiftly to minimize impact. The ideal candidate will be a seasoned leader with a robust technical background and a proven track record in managing high-stakes, round-the-clock operations. You will work hand-in-hand with your teams, operations, data science, product, engineering, and broader cross-functional leadership to manage and continuously improve operations and performance. If you thrive in fast moving, ambiguous environments where no two days are the same, this job is for you!
Key Responsibilities
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Develop and implement strategic plans to enhance operational effectiveness and efficiency, including real-time risk monitoring and escalations.
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Lead response strategies during incidents and crises, ensuring rapid and effective resolution. Manage the strategy for Cruise’s Crisis Management Team.
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Drive continuous improvement initiatives, leveraging data and analytics to inform decisions and enhance performance..
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Foster a culture of high performance and continuous development among team members.
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Manage staffing requirements, including scheduling for 24/7 operational coverage, being on-call, as needed.
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Report on key operational metrics and provide real-time, daily, weekly, and monthly strategic insights and escalations to executives; exercise excellent written and verbal communications skills and judgment.
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Identify operational constraints and ensure the appropriate resources are focused on overcoming immediate operational disruptions while designing strategies to avoid them in the future.
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Manage irregular operational postures; making and escalating proposed modifications for multi-market, company-wide impacting issues. Maintaining a deep understanding of company priorities, individual market nuances, and system limitations / impacts.
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Partner closely with other central support leaders across Remote Assistance, Customer Success, Technical Operations, and Global Security; seamlessly integrating escalations through policies and product design
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Defining new operating policies, authoring documents as needed
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Operate with a high level of autonomy in a rapidly evolving environment.
Qualifications
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10+ years relevant work experience, including a minimum of 7 years experience in people management and experience managing 24/7 operations.
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Graduate degree or Bachelor's degree in business or engineering with equivalent relevant work experience.
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Strong technical acumen with the ability to oversee complex network and crisis management functions.
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Exceptional leadership skills with a track record of developing high-performing teams. Growth mindset as it relates to company, self, and development of fellow employees.
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Meticulous attention to detail and a strong commitment to operational excellence; excellent organizational and project management skills.
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Composure; ability to work under pressure and manage multiple priorities in a dynamic environment.
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Ability to improve and update processes and procedures to increase effectiveness and efficiency
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Strong executive presence. Excellent verbal and written communication skills.
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Track record of being proactive and decisive with a high sense of urgency and persistence.
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Sound judgment and strong decision making skills; analytical and structured approach to problem solving.
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Clear demonstration of Cruise behaviors.
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Consulting experience or comparable experience designing processes, frameworks, and influencing cross-functional partners.
Bonus points!
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Experience recommending processes for and maintaining Business Continuity and Disaster Recovery plans.
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Experience in the Autonomous Vehicle or comparably complex technical industries.
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MBA or an advanced degree in an engineering-related field.
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Experience partnering with your community and relevant regulatory agencies to advance the mission.
The salary range for this position is $151,700 - $223,100. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.
Our benefits are here to support the whole you:
- Competitive salary and benefits
- Medical / dental / vision, Life and AD&D
- Subsidized mental health benefits
- Paid time off and holidays
- Paid parental, medical, family care, and military leave of absence
- 401(k) Cruise matching program
- Fertility benefits
- Dependent Care Flexible Spending Account
- Flexible Spending Account & Health Saving Account
- Perks Wallet program for benefits/perks
- Pre-tax Commuter benefit plan for local employees
- CruiseFlex, our location-flexible work policy. (Learn more about CruiseFlex).
- Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.
- GM, Honda, Microsoft, T. Rowe Price, and Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.
Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. We seek applicants of all backgrounds and identities, across race, color, caste, ethnicity, national origin or ancestry, age, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.
Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email HR@getcruise.com.
We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Candidates applying for roles that operate and remotely operate the AV: Licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active in-state regular driver’s license or equivalent, and no more than one point on driving record. A successful completion of a background check, drug screen and DMV Motor Vehicle Record check is also required.
Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.