#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

• Serves as customer liaison with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
• Resolves customer problems via telephone, email, chat or remote access.
• Research customers' technical issues in a timely manner and follow up with recommendations and action plans.
• Escalates cases to management when customer satisfaction comes into question.
• Participates in functional groups to identify and drive resolution for escalated cases.
• Contribute and utilize internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
• Create knowledge base content and systems to capture new learning for reuse throughout the company and user base.
• Lead technical communications within the team to share best practices and knowledge.
• Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.
• Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
• Exceeds customer expectations on response quality, timeliness of responses and overall customer experience.
• Serve as an internal point of contact on customer escalations and ensure customer issues are resolved as expediently as possible.
• Collect information and document bugs with Engineering for product issues that are impacting customers.
• Pushes creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements to delight customers.
• Subject Matter Expert on one key product feature.

• Bachelor's Degree or equivalent
• Technical expertise on Windows, Mac, or Linux platforms
• 2+ years of customer support, technical support, system administration or related customer facing role.
• Experience with Identity Management solutions such as Microsoft Active Directory, or Entra ID
• In-depth understanding of identity protocols and standards such as OAuth, SAML, LDAP, NTLM, Kerberos
• Expertise in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
• Passion for solving customer issues and advocating for their success, in a fast paced, highly technical environment.
• Ability to learn new technologies quickly.
• Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
• Ability to work independently with little direct supervision and as a part of a team.
• Outstanding analytical and organizational abilities.
• Ability to remain calm, composed and articulate when dealing with tough customer situations.

• Experience supporting Kernel level security solutions
• Any demonstrable skills in supporting and deploying cloud technologies (AWS, Azure, GCP) and associated certifications would be a real plus.
• Experience supporting hybrid environments
• Experience supporting security applications such as AV, VPN, Firewall, proxy.
• Experience with Splunk
• MCP or higher a plus

• Remote-first culture
• Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
• Competitive vacation and flexible working arrangements
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Access to CrowdStrike University, LinkedIn Learning and Jhanna
• Offices with stocked kitchens when you need to fuel innovation and collaboration
• Birthday time-off in your local country
• Work with people who are passionate in our mission and Great Place to Work certified across the globe