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Sr. Program Manager, Engineering - Supporting Charlotte AI (Remote, GBR)

AT CrowdStrike
CrowdStrike

Sr. Program Manager, Engineering - Supporting Charlotte AI (Remote, GBR)

Remote

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day. We have 3.44 PB of RAM deployed across our fleet of C* servers - and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate an inclusive culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

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About the Role:

We are CrowdStrike, a fast-growing security company that protects our wide range of customers from cybersecurity attacks. We're investing in program managers who are energetic, eager to learn, flexible and capable of managing large scale/complex engineering projects in a fast-paced environment.

As a Program Manager, you'll be responsible for supporting the Charlotte AI group, including supporting and engaging in the work and projects of the AI Product team. CrowdStrike has pioneered the use of artificial intelligence (AI) since we first introduced AI-powered protection to replace signature-based antivirus over 10 years ago, and we've continued to deeply integrate it across our platform since.

Using the recent advances in Large Language Models technologies, CrowdStrike introduced Charlotte AI, a new generative AI security analyst. It uses the world's highest-fidelity security data and it is seamlessly integrated with CrowdStrike's industry-leading threat hunters, managed detection and response operators, and incident response experts. Charlotte AI engine represents a first of its type offering

empowering users of all skill levels to leverage the data available in the Falcon Platform, while reducing security operations complexity and cost.

Your primary focus will entail driving the scheduling, scoping and end-to-end execution of projects for the Product Group, working directly with Engineering Developers, Product Managers, and Dev Managers to ensure timely delivery against the roadmap. You will work closely across functional teams, and across

geo-locations in Europe, the United Kingdom, and the United States to collaborate and ensure dependencies are well known, critical issues are identified and driven to resolution.

What You'll Do:
  • Partnering and direct facilitation with teams at all levels; from in the weeds with developers on projects to summations at the executive level.
  • Demonstrates the ability to learn and communicate technical context and align it with business objectives to help drive project deliverables, resources, and timelines.
  • Creating and driving the project schedule, working with dev management task assignments, and managing schedule progress; from large phases through to detailed tasks, including understanding and managing dependencies within and across Product Groups.
  • Collaborating with staff and management of multiple worldwide business units (including subject matter experts, product management, design teams, and technology teams) to clearly identify, explain, and communicate their project involvement, project goals, expectations, and tasks.
  • Proactively tracks the status of project activities and ensures that schedules and priorities are being met.
  • Ensures critical issues are identified, tracked through resolution, and escalated if necessary.
  • Proactively manages daily/weekly project communication and status reporting.
  • Leads Scrum meetings and creates and follows up on meeting minutes/action items.
  • Flexibly working across timezones to help coordinate and follow up on work. Willingness to travel both locally and internationally several times a quarter.
What You'll Need:
  • Must be proficient in the use of Jira (query/ticket creation, board creation and facilitation).
  • 10+ years of experience working in a program/project management capacity for software development.
  • Experience with/exposure to large scale platforms (cloud technologies), complex inter-dependent technologies.
  • Seasoned team coach that manages and alleviates (instead of running from) persistent obstacles.
  • Experience with Software Development Lifecycle and Project Management Methodologies, specifically Agile/Scrum. Experience with Scaled Agile Framework methodology a plus.
  • Experience owning a program/ portfolio of products/features, scoping requirements, planning milestones, and being an active resource for technical teams.
  • Excellent written and verbal communication skills are required.
  • Must enjoy consensus-driven environments where collaboration, honest and open communications are paramount.
  • Must work effectively and professionally with cross-functional groups across divisions, worldwide, as part of a team.
  • Must exhibit meticulous attention to detail, and have the ability to make logical, timely decisions.
  • Excel at proactively and independently driving results in small team environments.
  • Demonstrate self-learning capabilities, taking initiative in a fast pace/quickly changing environment.
  • Ability to extrapolate context from complex technical conversations, and provide teams with valuable summations around action items and next steps.
Requested in lieu of a cover letter:

In order to highlight what would make you a valuable asset to the CrowdStrike Program Management team, we'd like to know what a day in your "project management" life looks like. More specifically, please tell us about a single project in particular which required your leadership and fortitude to turn the tides of potential disaster. Using an intro paragraph to provide a brief summary of the problem the project was looking to solve and no more than 10 bullet points of "Actions Taken" by you specifically that led to the project's successful outcome.

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Benefits of Working at CrowdStrike:
  • Remote-friendly and flexible work culture
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees regardless of level or role
  • Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified™ across the globe
CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Job ID: CrowdStrike-R21641
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • FSA
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K)
    • Company Equity
    • Stock Purchase Program
    • Performance Bonus
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns