#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

• Leading:
  • Lead efforts involving the monitoring of key internal services and incident teams, as well as escalation and alerts to our crisis team(s).
  • Champion best practices of the DOC Playbook through the entire DOC team.
  • Guide the implementation, continuous improvement and documentation of new and existing policies, procedures and processes for the DOC
  • Coordinate with facilities and security with regard to physical location(s) requirements.

• Monitoring and Alerting:
  • Continuously monitor internal IT and product-related incidents using various tools and platforms.
  • Develop, configure, and manage alerting systems to promptly identify and alert relevant parties to emerging issues.
  • Facilitate crisis team assessments or activations through rapid situational awareness to incident coordinators.

• Incident Management and Escalations:
  • Coordinate and escalate issues to appropriate teams and stakeholders as needed.
  • Maintain clear and concise communication during incidents, providing regular updates to stakeholders.
  • Collaborate with cross-functional teams to support root cause analysis of complex issues.
  • Document and maintain standard operating procedures for DOC response and escalation processes.
• Continuous Improvement:
  • Identify opportunities for improving monitoring and alerting systems and processes.
  • Participate in post-incident reviews and contribute to the development of preventive measures.
  • Stay up-to-date with industry trends and best practices in all-hazards operations center operations and technologies.
• Documentation and Reporting:
  • Maintain detailed and accurate incident logs and documentation.
  • Generate regular reports on tracked incidents, assessments, and status.
  • Provide insights and recommendations based on incident analysis and trends.
  • Facilitation of post-mortem and Root Cause Investigations with Site Reliability Engineers.

• Education:
  • Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience will be considered.
• Experience:
  • Minimum of 8 years of experience in a leadership position, ideally overseeing Digital Operations Center (DOC), Major Incident Management Operations (IMOC) or similar environment.
  • Proven experience with maintaining a common operating picture with existing monitoring tools and situational awareness dashboards.
  • Strong understanding of network protocols, systems and infrastructure.
• Skills:
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to work effectively under pressure and manage multiple priorities.
  • Experience with ServiceNow Major Event Management Modules a plus.
  • Familiarity with ITIL practices and frameworks is desirable.
  • Familiarity with incident command system (ICS) principles and best practices in the technology industry.
• Work Environment:
  • This position may require shift work to ensure 24/7 coverage of the DOC.
  • Ability to work in a high-stress, fast-paced environment.

• Remote-first culture
• Market leader in compensation and equity awards with option to participate in ESPP in eligible countries
• Competitive vacation and flexible working arrangements
• Physical and mental wellness programs
• Paid parental leave, including adoption
• A variety of professional development and mentorship opportunities
• Access to CrowdStrike University, LinkedIn Learning and Jhanna
• Offices with stocked kitchens when you need to fuel innovation and collaboration
• Birthday time-off in your local country
• Work with people who are passionate in our mission and Great Place to Work certified across the globe