As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
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About the Role:
The CrowdStrike Information Technology Service Desk (ITSD) Team is looking for an IT Systems Administrator (Federal) to join our team. The ITSD is a key component of the CrowdStrike team and is critical to the smooth and effective daily operations of all CrowdStrike team members. This position will facilitate, implement, troubleshoot, problem solve and enhance the ITSD Team's support, systems and operational responsibilities surrounding CrowdStrike's Federal Cloud environments.
This is an opportunity to work in a dynamic, robust, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet.
Remote (U.S. Only)
Working hours: Shifts available between 9am - 6 pm (Pacific)
What You'll Do:
- Serve as an advancement resource for front-line Service Desk technicians, and assist with inbound support requests to triage issues and facilitate resolution for internal customers
- Maintain an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations
- Utilize tools such as AWS, Azure, GCP, Google Workspace, KeyCloak, Ping Identity, NokNok, and AppGate, to perform advanced troubleshooting and administration tasks.
- Manage service accounts and app integrations (SSO) for various cloud-based applications.
- Perform and assist with routine upgrades and patching of application components. Develop, manage, and maintain the monitoring and alerting tools
- Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets
- Collaborate with Service Desk Team members and other teams' subject matter experts when working on projects or new initiatives
- Implement, improve and document new and existing policies, procedures and processes for various IT systems Assist with tasks as assigned by the manager which may involve providing support to other areas of the business, as required
- U.S. citizen and work solely from U.S. soil
- Bachelor's degree in Computer Science, Information Systems, or related field with 3+ years of relevant experience; OR minimum of 5 years of professional IT experience
- Experience with scripting or reverse engineering scripts in PowerShell, ZSH, YAML, Python with exposure to scripting for task automation (ie. JAMF/SCCM)
- Fundamental understanding of the Linux, Windows and Mac command line, services, data manipulation, installation and system operation
- Experience with VMWare or Hyper-V virtualization, including deployment, management and troubleshooting
- Experience with basic troubleshooting on SaaS/IaaS systems such as Google Workspace and AWS
- Effective communication, patience, tenacity and follow-through in tracking, troubleshooting and bringing to resolution internal customer support calls
- Ability to explain complex technical concepts/procedures/policies to non-technical internal customers; collaborate and coordinate with members of other teams to track, isolate and resolve technical issues
- Strong task and time management skills with the ability to prioritize, triage, resolve and escalate in an efficient and effective manner
- Intermediate knowledge of OS and Identity Access Management (IAM) concepts including account creation and management of OU and Security Groups Advanced understanding of security best practices, worst practices, concepts and real-world applications
- Must have effective written and verbal communication skills
- Experience with systems management and automation including a basic understanding of Group Policy and automation services Experience with IaC, AWS containerization, and ZTN architectures
- Experience with SSO integrations and configurations
- An understanding of the FIPS and NIST standards
- Fundamental understanding of the Linux, Windows and Mac command line, services, data manipulation, installation and system operation
#LI-Remote
This role will require the candidate to periodically undergo and pass additional background and fingerprint check(s) consistent with government customer requirements.
Benefits of Working at CrowdStrike:
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
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