#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
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About the Role:
As the onsite Director of the Digital Operations Center (DOC), you will be responsible for overseeing the global operations of our 24/7 Digital Operations Center. You will lead a team of DOC Duty Managers and other support staff across multiple locations, ensuring the continuous monitoring, incident management, and operational integrity of our technology environments. This role requires a seasoned leader with extensive experience in technology operations, crisis management, and global team coordination. You will drive the strategic vision of the DOC, ensuring it operates efficiently and effectively within the "Follow the Sun" model to provide seamless operational support for all company products and corporate IT infrastructure. This position may require shift work to ensure 24/7 coverage of the DOC.
This role requires candidates to be onsite in our Sunnyvale, CA office.
What You'll Do:
- Leadership and Strategy:
- Lead and manage the global DOC team, ensuring alignment with the company's overall technology strategy and operational goals.
- Develop and implement strategic initiatives to enhance the effectiveness, efficiency, and scalability of the DOC operations.
- Foster a culture of excellence, continuous improvement, and proactive problem-solving within the DOC team.
- Operational Oversight:
- Ensure the DOC provides 24/7 monitoring and incident management for all technology environments, including product platforms, IT infrastructure, and cybersecurity.
- Oversee the development and refinement of monitoring tools, dashboards, and protocols to enhance early incident detection and response capabilities.
- Manage the operational execution of the "Follow the Sun" model, ensuring smooth handovers and consistent service levels across all locations.
- Incident Management and Escalation:
- Serve as the senior escalation point for critical incidents, guiding the DOC team in assessing and escalating complex issues.
- Coordinate with Site Reliability Engineering (SRE), IT, and other relevant teams to ensure timely and effective incident resolution.
- Lead post-incident reviews, driving the development of corrective actions and preventive measures to avoid future incidents.
- Stakeholder Communication:
- Maintain clear and effective communication with senior leadership and other stakeholders regarding ongoing incidents, their impact, and resolution timelines.
- Provide regular updates on the performance and effectiveness of the DOC, highlighting key metrics, trends, and areas for improvement.
- Team Development:
- Recruit, train, and develop DOC staff, ensuring they have the skills and knowledge needed to perform effectively in a high-pressure environment.
- Implement ongoing training programs to keep the team updated on the latest technologies, tools, and incident management practices.
- Budget and Resource Management:
- Manage the DOC's budget, ensuring the efficient allocation of resources to meet operational needs.
- Evaluate and recommend investments in new tools, technologies, and personnel to enhance the DOC's capabilities.
- Continuous Improvement:
- Lead initiatives to continuously improve DOC operations, including the refinement of monitoring dashboards, incident management processes, and communication protocols.
- Collaborate with engineering and IT teams to provide feedback on system performance, usability, and opportunities for enhancement.
- Experience:
- Minimum of 10+ years of experience in technology operations, including 5+ years in a leadership role overseeing Network Operations Centers (NOC), Security Operations Centers (SOC), Incident Management Operations Center (IMOC), or similar environments.
- Proven track record of managing 24/7 operations in a global, high-availability environment.
- Technical Expertise:
- Deep understanding of IT infrastructure, including networks, servers, cloud platforms, email systems, VPNs, and cybersecurity.
- Experience with monitoring tools, Common Operating Picture (COP) platforms, and emergency notification systems.
- Familiarity with Site Reliability Engineering (SRE) principles and practices.
- Leadership Skills:
- Strong leadership and team management skills, with a focus on fostering a collaborative, high-performance culture.
- Excellent decision-making and problem-solving abilities, particularly in high-pressure situations.
- Communication:
- Exceptional verbal and written communication skills, with the ability to effectively communicate with technical and non-technical stakeholders at all levels of the organization.
- Experience in crisis management and the ability to lead a team through complex, fast-moving situations.
- Education:
- Bachelor's degree in Information Technology, Computer Science, or a related field is required; a Master's degree or relevant certifications (e.g., ITIL, PMP) is a plus.
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Benefits of Working at CrowdStrike:
- Remote-first culture
- Market leader in compensation and equity awards
- Competitive vacation and flexible working arrangements
- Comprehensive and inclusive health benefits
- Physical and mental wellness programs
- Paid parental leave, including adoption
- A variety of professional development and mentorship opportunities
- Offices with stocked kitchens when you need to fuel innovation and collaboration
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
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