Country: United Kingdom
City: Birmingham or Budapest
Req ID: 505853
About CRH
We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects and outdoor living solutions.
CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world. Employing c.78,500 people at c.3,390 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe. As the essential partner for transportation and critical utility infrastructure projects, complex non-residential construction and outdoor living solutions, CRH's unique offering of materials, products and value-added services helps to deliver a more resilient and sustainable built environment. The company is ranked among sector leaders by Environmental, Social and Governance (ESG) rating agencies. A Fortune 500 company, CRH's shares are listed on the NYSE and LSE.
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Without you noticing our products, we are everywhere you live, work, and relax.
Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre .
Learn more about us through the following Link .
Position Overview
Responsible for ensuring that CRH Europe's centrally managed SAP strategic templates effectively meet the requirements of the businesses utilising them. Responsible for stakeholder management, governance, communication, service management, demand management, capacity planning, budgeting, end user awareness & knowledge management.
Key Tasks and Responsibilities
In this role, you will be:
- Leading engagement with businesses using the SAP strategic templates, inc. leadership, business process owners/experts, IT managers & key users
- Responsible for ensuring that business requirements are understood, prioritised and addressed in a satisfactory and timely manner
- Responsible for governance operating models/processes to oversee the strategic SAP templates, including Steering Committees and business process ownership
- Accountable for service and demand management processes, promoting timely and efficient resolution of service requests and prioritisation of demands
- Owning the capacity planning process to evaluate current / future resourcing (internal & external) against the current / future workload demands
- Managing the departmental finances for the Strategic Enterprise Solutions team, including budget creation, forecasting, approvals and business recharging
- Driving user adoption through the provision / coordination of end-user training and knowledge management services and capabilities which ensure users have the resources and support needed to exploit their SAP strategic template
Key Characteristics
- Customer focused and action oriented ('can do' attitude)
- Analytical and solution oriented
- Excellent organisational and planning skills
- Collaborative, relationship builder with networking skills
- Effective communicator and influencer
- Strong listening skills
- Process design / implementation mindset
Key Functional Competencies
- Client / customer management
- Service management
- Running/participating in SteerCos & other governance bodies
- Demand & Capacity planning / management
- Business process awareness / knowledge
- SAP functional knowledge
Experience / Education
You are/have:
- Degree/Masters in Computer Science, Information Systems, or related field
- Multiple years of experience working with SAP
- SAP service delivery experience (incidents, changes & projects)
- Client / customer service / relationship management experience
- Experience of working in a manufacturing / industrial environment
- Experience of working internationally with different countries / cultures
What CRH Offers You
- A culture that values opportunity for growth, development, and internal promotion
- Highly competitive salary package
- Comprehensive secondary benefits
- Significant contribution to your pension plan
- Health and wellness programs, including an on-site gym and fitness classes
- Excellent opportunities to develop and progress with a global organization
Connect your future to CRH
We are curious to learn more about you. At CRH, we believe our mutual differences contribute to the healthy, productive, and enjoyable workspace we create. Please introduce yourself and send us your application.
Is this role not for you, but do you know someone who would love to join the team? Please let us know!
CRH finds it important that vacancies are shared to individuals that may find them interesting and/or could be suitable for the role
Please contact our recruitment team at careers@crh.com.
CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.
Benefits/perks listed above may vary depending on the nature of the employment with CRH and the country where you work.
Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal.
We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.
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