Job ID: 504138
Leviat, a CRH company, is a global leader in lifting, insulating and connecting technology for the construction industry. The company employs nearly 3,000 diverse, talented employees at 60 locations globally. Leviat's engineered products and innovative construction solutions are used in a variety of market segments from residential, non-residential and infrastructure, enabling users to build better, stronger, safer, and faster. We stand together to REINVENT THE WAY OUR WORLD IS BUILT.
Job Summary
As a Sales Support Coordinator with Leviat, you will have the opportunity to demonstrate your talents and passion in a constantly evolving construction industry. We are seeking a dynamic, passionate, and driven individual to join the Leviat Project Engineering team as a Sales Support Coordinator within our engineering team. Innovative products and services are at the foundation of our company and this position will support our market-leading engineered products in the constantly evolving and growing construction industry.
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While this job will be under the direction of the Project Management Office (PMO), the scope of the job will cross all identified regions, as the candidate will communicate with several functions including but not limited to sales, marketing, engineering, designers, manufacturing, finance, and customer services. The range of customer contacts includes professional specifiers, design build contractors, concrete contractors, contract manufacturers, trades, technical professionals, precast OEMs and senior managers from various companies and organizations.
This person's main responsibility will be to execute requests for quotations, orders, and lead times from customers. Coordinate with other departments in handling projects and providing service to customers for the entire Thermomass portfolio.
This position reports to the Customer Service Manager and will be based out of our office in Boone, Iowa and will require minimal travel.
Job Responsibilities
Project management:
- Work with production scheduling to prioritize and track projects
- Facilitate the progress and timeliness of projects by contacting customers, both inside and outside, when appropriate to obtain information to further project progression
- Communicate with customers to obtain information regarding status of drawings, engineering, and expected completion dates for upcoming projects. Update internal tools and software with necessary information and status of each project
- Maintain database records by inputting correspondence in the database for historical record keeping. (i.e. email, record of phone calls, project notes)
- Provide necessary project information, guidance, and drawings from customer for engineering and drafting's use
- Provide quotes to customers per job specifications using price list
- Coordinate with outside vendors for delivery of materials and execution of outsourced projects
Responsible for project tracking and forecasting:
- Track project thru daily engineering schedule to assure project is meeting the customer's required date
- Collaborate and provide forecasts to the production team, sales team, engineering team, and other internal stakeholders
- Coordinate with customers horizon projects from bid stage through construction
- Maintain accurate reporting and tracking of project KPIs to meet and exceed department goals
- Assist in devising new ways to improve efficiency within the engineering department
Handle all customer inquiries:
- Answer customer's inquiries and questions either technical or non-technical
- Send out material spec sheets when requested
- Support the execution of quotes and estimates for engineering services and preliminary bill of materials
- Create and send engineering and drafting submittals to the customers
Job Requirements
- 2+ years of relevant experience in customer service or sales in fast-paced industry responsible for coordinating high volume of projects
- Ability to read and interpret construction documents (specifications, drawings, etc) is preferred
- Ability to use a variety of computer programs, including Microsoft Office 365 (Word, Excel, PowerPoint and Access), project management tools (Smartsheet preferred) and ERP (AX or SAP preferred)
- Technical knowledge related to the construction industry. Preferably related to tilt-up, precast, masonry, and cast-in-place
- Self-starter motivated and able to take initiative, with ability to finish a project on time
- Attention to detail
- Ability to multitask in a fast-paced environment
- Excellent time management skills
- Excellent verbal and written communication skills
- Excellent organization skills
- Must be able to work closely with others
- Must provide excellent customer service and support
- Growth mindset with constant pursuit to learn and grow within role
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Leviat, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link .