Job ID: 507154
Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The manufacturer's signature brands include Belgard® and Echelon® hardscape and masonry materials; Barrette Outdoor Living® and MoistureShield® fencing, decking and railing; Sakrete® and Amerimix® packaged concrete and mortar; Techniseal® sands, jointing technologies and surface protectors; PebbleTec® pool finishes; plus popular brands of landscape and gardening materials.
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We care about your health and your future:
- Complete group insurance coverage (medical, dental, vision, STD, LTD, etc): premiums paid by Employer (except LTD paid by the employee)
- Employee and Family Assistance Program (PAEF) + Telemedecine
- Group RRSP: Matching plan up to a maximum of 5% (as soon as you are hired)
- Personal Leave - two (2) days/year - Product discounts
Would you like to work in an organization that puts its employees first, that is committed to supporting you in your professional development? Do you want to pursue your career in a company that continues to grow? This position is for you.
OPPORTUNITY: CUSTOMER SERVICE AGENT
If you are a dynamic person, who likes to accomplish various tasks and are a team player, we invite you to read the description below and send us your application.
Located at 206, des Alouettes, St-Alphonse-de-Granby, QC and reporting to the Operations Manager, the person will mainly assume the following tasks:
- Ensure efficient customer service (email/phone)
- Respond to price and inventory availability inquiries
- Request transport/ freight costs
- Correspond daily with customers and company representatives
- Offer the product that best meets our customer's needs
- Ensure efficient consumer service (email/phone)
- Respond to consumers inquiries on our customers websites
- Offer the product that best meets our customer's needs
- Suggest Sales Sites for the different products
- Order processing in SAP/ EDI systems
- Validate order entry accuracy in relation to purchase order (codes, prices, descriptions)
- Verify agreements for exceptions
- Calculate transport costs based on order
- Ensure inventory availability and location site
- Identify inventory issues in our customers system (CHUB)
- Research and correct invoicing issues
- Review customers requests upon invoicing issues in order to resolve
- Research shipment details to validate material receiving issues
- Other related administrative tasks
Skills required:
Essential - Perfectly bilingual
Essential - Customer service experience
Essential - Proficient in Microsoft Office (word/Excel) and Outlook
Essential - High school diploma
Asset -- Experience in a large retail and distribution and EDI company
Asset- Education or experience in Logistics transport
Asset- Knowledge of SAP and EDI systems
Abilities:
Good written and grammar skills in both French and English
Customer oriented and great communication skills
Dynamic and Strong team spirit
Organized and good management of priorities
What CRH Offers You
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
Oldcastle APG, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link .