Job ID: 501752

Ash Grove Materials Corporation, a CRH company, produces ready-mix concrete, sand, and stone through its subsidiaries. Incorporated in 1987 and based in Overland Park, Kansas, Ash Grove Materials is committed to employee success by encouraging skills development for long-term professional growth.

Pay: $18-$21 an hour, depending on experience

Position Overview

Provide administrative support in day-to-day office management. The person will conduct the role in an effective, confidential, and efficient manner, while demonstrating strong customer focus. Full Time: M-F in Office

Key Responsibilities (Essential Duties and Functions)

• Answer calls from multi-line telephone system.
• Provide clerical data entry on projects and reports.
• Maintain various databases as directed.
• Manage requests in a timely and customer focused manner.
• Follow directions of manager as to daily tasks and expectations for each specific project.
• Prepare and process bank deposits (depositing checks into Bank of America, counting cash bags and scanning supporting files when needed) Deposit cash at the bank if necessary.
• Process credit card payments.
• Maintain "AGM Customer Service" & " AGM Certificates" emails.
• Provide customers with account information including invoices and ticket copies.
• Assist with reconciliation of customer accounts with known issues.
• Research and communicate customer remittance discrepancies.
• Gather all related documentation (check, invoice, credit memo, etc.) and prepare written communication to customer with explanation of charge-back/credit.
• Send Demand letters as requested by Credit & Collection's Department.
• Research and compile support for Customer Refunds.
• Research and compile support for tax adjustments.
• Assist with gathering information on new/existing Credit Applications (send out credit reference requests, run credit reports via Dun & Bradstreet and Experian).
• Assist with collection efforts on lower volume accounts with aging balances.
• Responsible for upkeep and care of work area.
• Regular and predictable attendance at assigned times is required.
• Other duties may be assigned.

• 1-2 years of experience supporting managers, preferably in a fast-paced multi-company or equivalent environment.

• Excellent verbal/written communication skills.
• Ability to handle confidential information and maintain strict confidentiality.
• Demonstrate close attention to all details.
• Demonstrate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Demonstrated strengths in customer focus, action orientation, problem solving, interpersonal savvy, time management, planning, organizing, dealing with ambiguity, composure, organizational savvy and drive for results.
• Ability to work independently and in a team environment.

• Must be 18 years in age or older.
• Must pass pre-employment physical, drug screen and criminal background check.
• Strict adherence to safety requirements and procedures as per company policy.
• Willingness to work in a team environment and assist co-workers or supervisors with other duties as required.
• Must maintain current driver's license that meets state requirements.
• Must be willing to travel and work away from home when required.
• Report to work at designated start time and work required hours.
• Must be willing to work nights and weekends when necessary.
• Individuals are required to wear personal protective equipment (PPE) in designated operations and production areas as stated by OSHA and/or MSHA.

• Able to communicate effectively with others by telephone, electronic correspondence, and in person.
• Able to utilize a computer for word processing, e-mail communication, and preparation of documents and presentations.
• May require sitting for extended periods of time.
• May require occasional lifting of objects up to 10 lbs. or using exertion forces of pushing/pulling of up to 10 lbs.

• Standard office environment such as a multi-function copier, fax, scan, mail sorting/folding machine and multi-line telephone.

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• A diverse and inclusive culture that values opportunity for growth, development, and internal promotion