Senior Product Designer (UX Writer) - India

This role is Mumbai or Pune Preferred

Cornerstone is an AI-powered knowledge cloud for unifieddiscovery, knowledge management, and personalized learning. Our award-winningLearning Management System (LMS) and Learning Experience Platform (LXP) is usedglobally by Fortune 500 companies and government organizations to solve thediscovery, curation, and recommendation problems of content fragmentationacross external, internal, and tacit knowledge sources.

Our mission is to democratize learning. Often called the "Netflix of Learning"our goal is to provide frictionless access to knowledge for our enterprise andassociation customers making learning "the way we work". Our goal is to helpupskill the globe to meet the demands of a rapidly changing digital world inthe 4th Industrial Revolution.

• Content Creation: Write and edit content for screenflows, emails, error messages, and promotional content, ensuring clarity,conciseness, and user-friendliness.
• Compliance and Consistency: Ensure content aligns withinternal content guidelines (ICGs) and maintains platform-wide consistency.
• QA Testing: Assist in content review during QA testingand fine-tune content as necessary.
• User Journey Simplification: Write clear and conciseinstructions to simplify user journeys and guide users through transactionflows.
• FAQ and Self-Service Content: Create content for FAQs andself-service resources to aid users.

• Exceptional writing, communication, and presentationskills.
• Strong editing and proofreading skills, along withdemonstrated professional experience in writing UX and marketing content forvarious platforms.
• Ability to simplify complex technical concepts and guideusers effectively.
• Experience developing content for emails, error messages,and FAQs.
• A portfolio showcasing relevant UX content work, includingcase studies and UX writing.

• 7+ years of experience in UX writing/UX content design,focusing on complex software products or digital experiences.
• A high level of attention to detail to ensure high-qualityoutputs for internal and external customers.
• A solid understanding of current design thinking, UXcontent design best practices, and a user-centric approach.
• Knowledge and a point of view on the influential role ofwords and visual language in software products and digital experiences.
• Familiarity and comfort working with a geographicallydistributed team.
• Experience collaborating with UX designers, researchers,developers, product owners, and product managers within a UX/design, creative,marketing, or similar setting.
• Understanding of the importance of tracking UX successthrough research mechanisms, balance of qualitative and quantitative outcomes,and the ability to influence peers based on research/analytics outcomes.

• AODA and/or WCAG 2.1 AA/AAA accessibility guidelines forUX content.
• Familiarity with agile task management platforms such asAzure DevOps (ADO), Jira, etc.
• Methods for tracking and measuring UX content success andimpact.

• Bachelor's degree in writing, marketing, communications,or a related field (or equivalent work experience).
• If you are passionate about creating exceptionaldigital experiences through well-crafted content, meet the qualifications, andcan showcase your relevant work, we encourage you to apply.