Salesforce Business Analyst
Position Overview:
We are seeking a Salesforce Business Analyst who will be responsible for gathering and analyzing business requirements, designing and implementing Salesforce solutions, and supporting various sales-related applications where needed. The ideal candidate will have strong experience with Salesforce Sales Cloud, particularly in supporting lead to opportunity flows in a B2B sales environment. This role involves working closely with sales ops, marketing ops, BDRs, and various IT teams, including Enterprise Data Management and Salesforce Developers.
In this role you will...
- Requirement Gathering and Analysis:
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- Elicit and document business requirements from stakeholders.
- Groom user stories and document business processes, use cases, scenarios, and workflow analyses.
- Analyze and design solutions for lead assignment, opportunity management, opportunity splits, account teams, and opportunity teams, and other custom flows.
- Design and implement Salesforce solutions to meet business needs.
- Create and maintain comprehensive Salesforce documentation.
- Configure and customize Salesforce Sales Cloud and related managed apps.
- Support and enhance sales enablement tools and productivity applications where needed.
- Collaborate with developers, QA, DevOps teams, other business analysts, and application managers.
- Proactively communicate and collaborate with internal and external customers to analyze information needs and functional requirements.
- Troubleshoot Salesforce issues and drive resolution of production support incidents.
- Ensure timely resolution of issues to minimize business impact.
You've got what it takes if you have...
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- Certified Salesforce Administrator, with additional certifications such as Salesforce Advanced Administrator and Salesforce Sales Consultant preferred.
- Minimum of 3 years of experience as a Salesforce Business Analyst.
- Strong experience with Salesforce Sales Cloud, lead management, opportunity management, account teams, and opportunity teams.
- Experience with sales and marketing tools such as Marketo.
- Proficient in project management tools such as JIRA and ServiceNow.
- Excellent verbal and written communication skills with a high level of attention to detail.
- Ability to work independently and as part of a team, manage multiple priorities, and meet deadlines.
- Experience working with globally distributed teams across multiple time zones.
- Experience in B2B sales environments and supporting sales operations, marketing operations, and BDR teams.
If you are a self-starter who can hit the ground running and nurture relationships with stakeholders while delivering high-quality Salesforce solutions, we encourage you to apply.
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