Role Overview: Join our IT GTM Systems team to contribute our Salesforce platform initiatives, driving innovation and excellence across Sales, CPQ, Marketing, Services, Customer Success, and Partner functions. We seek a technically adept individual with a passion for elevating platform performance, usability, and security.

In this role you will...

• Daily Support and Maintenance:
  • Provide first-line support for user issues, troubleshooting and resolving problems promptly.
  • Perform regular system health checks and maintenance tasks.
  • Monitor and manage the Salesforce CPQ system to ensure optimal performance.
  • Issue Resolution:

• Investigate and resolve issues related to product configuration, pricing, quoting, and approvals.
• Collaborate with the IT and Salesforce development teams to address and resolve complex technical issues.
• Escalate unresolved issues to higher-level support or vendors as necessary.
• System Configuration and Customization:
  • Implement and test new features, updates, and integrations in a sandbox environment before deploying to production.
  • Make necessary adjustments and enhancements to the CPQ system based on user requirements and feedback.
  • Salesforce Administration:
    • Perform standard Salesforce administrative tasks such as user management, data management, security settings, and workflow automation.
    • Develop and maintain reports and dashboards to support business needs.
    • Conduct regular system health checks and performance monitoring to ensure optimal system functionality.
    • Optimize system performance through configuration adjustments and best practices implementation.
    • Manage Salesforce release updates, ensuring compatibility and seamless integration with existing systems.
    • Perform regular auditing of the Salesforce system to ensure data integrity and compliance with organizational policies.
    • Documentation and Reporting:
      • Maintain detailed documentation of issues, resolutions, and changes to the CPQ system.
      • Generate regular reports on system performance, user activity, and support metrics.
      • Collaboration and Communication:
        • Work closely with cross-functional teams including Sales, Finance, and IT to ensure alignment and integration with other business processes.
        • Communicate effectively with stakeholders to understand business needs and translate them into technical requirements.
        
        You've got what it takes if you have...
        
        
        • Bachelor's degree in computer science, Information Technology, or a related field.
        • Overall, 7-8 years' experience in salesforce with minimum of 4-5 years of experience in Salesforce CPQ support or a similar role.
        • Salesforce CPQ certification is highly preferred.
        • Salesforce Administrator certification is must.
        • Experience in declarative and programmatic solutioning: core configuration, flows, writing Apex code and triggers, VF pages & Lightning Web components, SOQL, SOSL, etc.
        • Broad and deep knowledge and experience with the Salesforce product suite: Sales Cloud, Service Cloud, CPQ, Experience Cloud; Einstein;
        • Experience leading technical requirements gathering and building solutions from those requirements; working at-scale by reusing components and code to push apps out fast.
        • Experience with development tools, including Force.com IDE or Illuminated Cloud, Ant migration tool, GitHub, and others.
        • Experience with agile methodologies, including scrum, and continuous integration environments (Copado etc.) and waterfall.
        • Good understanding of environment management, release management, code versioning best practices, and deployment methodologies.
        • Passion for excellence
        • Ability to work seamlessly as part of a multi-site, multicultural, development and testing team, internal and external resources.
        
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