The Director of Sales Process Optimization is responsible for leading and optimizing the global sales operation's function, with a focus on defining, implementing, and continuously improving sales processes. This role will play a critical part in integrating these processes into technology platforms. The ideal candidate will have a strong background in sales operations, process optimization, and tech integration, with a proven ability to drive efficiency and effectiveness across a global sales organization.

In this role you will...

• Process Definition, Optimization & Automation:
  • Lead the development, documentation, and implementation of scalable sales processes that align with the company's growth objectives.
  • Collaborate with key stakeholders to identify inefficiencies and opportunities for process improvements.
  • Standardize sales processes across regions, ensuring consistency and alignment with global sales strategies.
  • Work closely with IT and CRM administrators to customize and optimize the CRM to meet the needs of the sales organization.
  • Partner with IT to leverage new sales technologies to improve efficiency and effectiveness. Leverage current technologies and tools to automate and streamline processes where possible.
  • Operational Data & Analytics:

• Develop and implement metrics and KPIs to measure the effectiveness of sales processes and adoption.
• Provide regular reporting and insights to sales leadership, highlighting trends, performance gaps, and opportunities for improvement.
• Leadership & Collaboration:
  • Lead and mentor a global team of sales operations professionals, fostering a culture of continuous improvement and excellence.
  • Collaborate with regional sales leaders to ensure alignment of sales processes with local market needs.
  • Act as a liaison between sales, marketing, finance, and other key departments to ensure cross-functional alignment and support.
  • Change Management:
    • Drive change management initiatives to ensure successful adoption of new processes and technologies across the sales organization.
    • Develop and deliver training programs to support the rollout of new processes .
    
    You have what it takes if you have...
    
    
    • Bachelor's degree in Business, Sales, Operations, or a related field; MBA or other advanced degree preferred.
    • 5+ years of experience in sales operations, with a focus on process definition and automation.
    • Strong understanding of global sales processes, CRM systems (e.g., Salesforce), and sales analytics.
    • Proven track record of successfully leading and implementing process improvements in a global organization.
    • Excellent leadership, communication, and project management skills.
    • Ability to work effectively in a fast-paced, dynamic environment with cross-functional teams.
    • Experience with change management and driving organizational adoption of new processes and technologies.
    
    Extra Dose of awesome if you have...
    
    
    • Experience in the technology, SaaS, or related industry.
    • Familiarity with advanced CRM customization, automation, and integration tools.
    • Strong analytical skills, with the ability to translate data into actionable insights.