Location:

Calmont Operations Building

Department:

Member Services

Shift:

First Shift (United States of America)

Standard Weekly Hours:

40

Summary:

Additional Information:

Responsible for the timely development, management, and optimization of all materials produced for Cook Childrens Health Plan (CCHP) Members ensuring compliance and data accuracy. This includes Member Handbooks, newsletters, ID cards, Welcome letters, and notifications. In addition to developing Member materials, must maintain the Member Website/Portal ensuring that any updates to content is made in a timely and appropriate manner. Achieves service excellence, and supports initiatives by collaborating with cross-functional departments to facilitate, execute and support necessary materials for the Members.

• Minimum High School Diploma
• 2 years experience in communications development, implementation, and oversight of government sponsored programs.
• 2 years experience working with hospital and/or Government sponsored Programs or Community-Based Organizations (CBOs)
• Excellent verbal, communication, and grammatical skills.
• Computer literate with working knowledge and proficiency with Microsoft Outlook, Excel, Word, and PowerPoint including the ability to document during and in between calls.
• Must be able to handle multiple tasks at once and maintain organization. Prioritization and time management skills are a must.
• Strong problem solving skills and able to make independent decisions including the ability to manage difficult callers or peers and use appropriate conflict resolution skills to resolve any conflicts that may arise.
• Required to work independently as well as within a team environment, prioritize and track outstanding work while acknowledging that all CCHP Members are the number one priority Skills.
• Ability to multi-task and drive multiple projects
• Effectively present information and respond to questions from peers and management.
• Ability to proof large bodies of materials.
• Ability to work in a fast-paced environment with changing priorities.
• Bilingual (English/Spanish) Required. Must pass Spanish test prior to hire.