Descripción del empleo
- Responsible for field and all customer concerns response in a timely manner, leading the multidisciplinary team to define corrective actions to avoid recurrences.
- Ensure the use of the tools of client portals to monitor quality requirements and quality system.
- Follow-up and monitoring of customers scorecards.To develop and action plan to recover target qualification when required.
- Support project teams to validate implementation of changes result of customer incidents analysis and review all Quality costs related with customers and support Controlling department for it's closure.
At Continental we are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes.
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Requisitos
- Bachelor's Degree: in Industrial, Mechanics or similar engineering
- Advanced English
- Experience:
- Automotive industry
- CostumersPortals (Mazda, Honda, Stellantis, Subaru, Ford, VW, BMW)
- Knowledge:
- SAP
- Microsoft Office
- Costumers Portals
- Travel availability (Visa and passport for USA)
Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of 39.4 billion and currently employs around 200,000 people in 57 countries and markets.