Mortgage Operations Manager
The Consumers Credit Union team is looking to hire a passionate Mortgage Operations Manager to join our team. As a Mortgage Operations Manager, you are responsible for handling the full scope of operations for processing, underwriting, closing and post-closing of all mortgages. You are responsible for leading the mortgage operations team to deliver the best member experience and ensure production and risk standards are met. You will provide leadership for all operational activities and have broad knowledge of both current and future systems necessary for growth.
Additionally, you will recommend and implement procedural changes for improvements in accuracy and efficiency. You will comply with all laws and regulations pertaining to job function such as Fair Lending, HMDA.
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As an employee of Consumers Credit Union, you are genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader.
What you will do:
- Manage change and execute scaled growth for increased efficiency.
- Introduce new broader knowledge of industry best practices.
- Create, manage and maintain quality and efficiency measures (QC, controls, scorecard).
- Assists the Vice President of Mortgage in developing short- and long-term goals for the department.
- Maintain synergy and engage with stakeholders, including the sales team and other departments in the credit union. Other stakeholders may include investors, members and realtors.
- Stay current with compliance, underwriting and closing requirements (Fannie Mae, Freddie Mac, FHLBI)
- Manages third party vendor relationships, including but not limited to title providers, appraisal management companies, and document management companies, to assure adherence to standard service and quality levels.
- Maintain high member satisfaction.
- Conduct team evaluations and facilitate team education.
- Participates in audits and exams.
- Administrator/support for Loan Origination System(s).
What you'll bring to the table:
- 5-10 years of similar or related experience.
- Engaging team leader with experience building high performing teams.
- Underwriting and appraisal review experience preferred.
- Thorough understanding of best practices, mortgage loan documentation, mortgage loan processing, closing, regulatory compliance, mortgage loan underwriting, and investor/secondary market requirements.
- Strong computer skills and working knowledge of mortgage LOS.
- Understanding of credit union history, philosophy, culture, values, and vision.
- Understanding of credit union rules and regulations.
- Understanding of credit union operating policies and procedures.
What you didn't know about the team:
At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.
Perks:
Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following one year of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don’t forget, loan discounts.
We are committed to Equal Employment Opportunity.
We are a proud Veteran & Military Friendly Employer.