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Bilingual Digital Service Representative

AT Consumers Credit Union
Consumers Credit Union

Bilingual Digital Service Representative

•Kalamazoo, MI

Bilingual Digital Service Representative (DSR)

Bilingual Digital Service Representatives accurately and efficiently processes a variety of cash and check inquiry transactions for members through video sessions as part of our cutting edge technology on our TellerPlus+ team. 

What you'll be doing:

  • Accurately process transactions of all types such as deposits, withdrawals, loan payments, money orders, credit card and line of credit advances through a digital channel or video sessions. 
  • Recognize and act upon referral opportunities to achieve personal sales goals via video sessions for the best financial position of the member.
  • Provide excellent digital member service.

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  • Assist members with additional service needs including opening accounts, setting-up auto transfers, online banking services, and more.
  • Sustain teller balancing standards and accuracy.
  • Demonstrate knowledge of all Credit Unions’ products and services.
  • Upholds member confidentiality, following security and fraud prevention policies and procedures.
  • Compliance with the Bank Secrecy Act, OFAC and USA Patriot Act including accurate completion of CTRs and reporting of suspicious activities to the BSA Compliance Department.

    • What you'll bring to the table:

    • High school graduate or equivalent.
    • Demonstrated knowledge of current technology and have ability to easily navigate multiple software environments.
    • Ability to operate multiple monitors and software systems simultaneously without interfering with excellent member service in a high volume environment.
    • Must be comfortable on camera maintaining a friendly and professional appearance.
    • Demonstrates the ability to build rapport with members; enjoys working with people.
    • Must have excellent analytical, verbal and written communication skills.

    What you didn't know about the team: 

    At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.

    Perks:

    Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don’t forget, loan discounts.

    We are committed to Equal Employment Opportunity.
    We are a proud Veteran & Military Friendly Employer.

    Client-provided location(s): Kalamazoo, MI, USA
    Job ID: oOGXnfwy
    Employment Type: Other

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