OVERVIEW

CR’s Innovation Lab is an R&D incubator that designs, prototypes and scales solutions to the biggest problems consumers face in the market. We do this work alongside a community of technologists, entrepreneurs and advocates – working openly, nurturing technologies and devising solutions that serve consumers and enable their power. 

Generative AI is transforming how people find and synthesize information, understand choices, and make decisions; the combination of personal data with persuasive technology is already influencing consumers’ preferences, beliefs, and behavior in the marketplace. This is an important development for consumer advocates to consider, and for CR to respond to as a consumer watchdog. CR’s Innovation Lab is at the forefront of designing new technologies and experiences that serve consumers with trusted information in an AI world.

We’re looking for an impact-minded Product Manager to help build and grow CR product experiences that leverage LLMs, starting with AskCR. In this position, you’ll be reporting to the Innovation Lab’s Director of Product R&D.

This is a hybrid position. Under our CRFlex program, this position is eligible for Fully Remote status for candidates who live more than 75 miles from one of our main office locations (Yonkers, NY, Washington DC, Colchester, CT). Additionally, the successful candidate must reside in one of the following locations: Arizona, California, Connecticut, Illinois, Massachusetts, Michigan, New Hampshire, New York, Texas, Vermont, Washington D.C.

This position is not open to sponsorship of any kind

HOW YOU'LL MAKE AN IMPACT

How You'll Make an Impact:

You will help us realize AskCR’s potential by steering a product that equips consumers with quality information about products and helps them take action in the marketplace. Doing this will require understanding the RAG architecture that powers AskCR, evaluation processes and procedures that can help ensure quality outputs, and the importance of trust & safety features like guardrails. 

You will dive into the data generated through use of AskCR and examine conversions users are having with the system; you will surface insights on users’ intentions, as well as areas for improvement and new features that can be prioritized to improve the user experience. You will become an expert of CR’s internal content, testing data and subject matter expertise so you can design requirements for our evolving knowledge base and data pipelines. You’ll even get your hands dirty with rapid experimentation and prompt engineering to fashion system inputs and outputs that gradually improve AskCR’s efficiency and answer quality.

As a Product Manager, you will play a leadership role on our scrappy, cross-functional product team. You’ll help set our direction, oversee daily operations, and execute against our vision of delivering trusted information and helping consumers navigate a complex marketplace. You’ll collaborate with stakeholders across Consumer Reports to ensure that our development roadmap can realize our performance goals, and you’ll build against CR’s organizational mission and strategy. 

ABOUT YOU

You’ll Be Highly Rated If:

• You have an entrepreneurial spirit that includes 5+ years experience blazing new trails in software product development, ideally within top technology and data companies.
• You know how to ship. You can move from concept to delivery, and feel confident managing complex projects and working cross-functionally to achieve objectives.
• You have product sense. You are familiar with Product Management, Software Engineering, Strategy, Analytics, Marketing, Legal, Design, Content, or Finance, and bring expertise in at least two.
• You have a consumer-first mentality.  You are deeply user-centered and have a track record of delivering quality products that serve users needs and maximize impact.

You'll be one of our top picks if:

• You are data obsessed. You relish the challenge of diving deep into complex data sets and mining for insights that can elevate product experiences. 
• You relish experimentation. You’re constantly trying new things, recording what you learn, iterating and improving. Though you use data and experimentation to guide your decisions, you also feel comfortable making calls based on incomplete and imperfect information.
• You understand the value of teamwork. You see collaboration as the foundation of success and know how to galvanize and organize teams.
• You demonstrate a growth mindset.  You’re a quick and voracious learner, though you acknowledge when you don't have all the answers. You believe in failing fast, learning quickly, and adjusting.
• You are impact-minded. You want your work to move markets and improve the world. You keep consumers at the center of decisions you make, and strive to deliver products that enhance their power, knowledge, and voice.

This position requires you to be fully vaccinated for COVID-19 prior to your start date.