Account Recordkeeping is a function within Shared Services and is responsible for supporting multiple business lines in the areas of account maintenance, transaction processing and all other account-owner initiated recordkeeping activities and transactions.

Processors in Account Recordkeeping execute transactions at a regional level for account-owners in line with internal risk policies, regulatory requirements, short deadlines and client service level agreements.

A role you will love

The Processor - Account Recordkeeping is responsible for the execution of transactions requested by shareholders over their accounts, including name and address maintenance, transfers, sells and enrollment.

Transactions must be executed in compliance with internal policies and controls and at a set level of efficiency and accuracy.

Key Responsibilities include but are not limited to:

• Process and review general data entry transactions for various transaction types including transfers, purchases/sells, and account maintenance within established productivity and quality standards.
• Daily review of information pertaining to processing feedback and procedural updates.
• Escalate complex inquires as needed per documented procedures.
• Complete required internal training and compliance classes timely.
• Required to work overtime and assist other departments during peak volumes to assist in meeting our clients service level agreements.

What will you bring to the role?

As you can imagine, we need you to have great attention to detail. Supporting a core process isn't an easy job, so being able to think independently, problem solve, and work quickly are some key skills that you'll need for this role.

We are looking for people with these skills:

• High school diploma or equivalent or an Associate's Degree (A. A.) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Requires a good understanding of how the wider team works together to successful achieve their team and wider department goals and objectives. An advanced understanding of how the wider team works together to successfully achieve their team and wider department goals and objectives.
• The role requires attention to detail and some evaluative judgment based on best practice and previous experience. The role holder is expected to respond to and resolve problems by identifying and selecting solutions through the application of acquired technical experience, which will be guided by clear policy and procedure.
• The role will have a direct impact on the delivery of our agreed service levels with our customers. The quality of service provided will reflect on the effectiveness of the role holder, team and department.
• The role will require communication skills to be able to provide clear verbal and/or written communications to management, other team members and Customer Service Representatives to explain or document information relevant to the shareholder transactions. This communication will take the form of emails and notes on the system.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.