JOB DESCRIPTION
Client Service Delivery - Team Lead
Location: Bristol (Hybrid)
In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Computershare Communication Services (CCS) provides end to end communication solutions and services to Computershare Group Companies and through direct relationships to external clients. Externally CCS provides transactional communication solutions including the provision of utility bills, adhoc letters, advice notes, statements, cheque payments, payment advice, and share trade confirmations.
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A role you will love
As the Client Service Delivery Team Lead you will manage a team that the main point of liaison for allocated clients work and projects. You will be responsible for ensuring that resource and process is effective in providing the delivery of their clients work and ensure that the client is managed via expert representatives of our company. Working with management team you will review any service concerns and/or internal incidents to ensure the team are working using the correct processes and ensure set processes are fit for purpose, flagging business risk and actively work to improve efficiency and cost.
Key Responsibilities
- Lead the team of service delivery team members to ensure a high level of service is being provided.
- Responsible for your team and the delivery of client work for both internal and external stakeholders.
- Ensure delivery of client work both internal and external.
- Be the first point of escalation and support for clients and the team.
- Responsibility for demonstrating performance against budget, discussing any challenges at a Senior Management level and where needed escalate into the Leadership Team.
- Coach, mentor, and train the team in their own development.
- Demonstrate a strong understanding of CCS' products and service offerings.
- Have a strong understanding of our client's business, and sectors.
- Ability to manage medium to large scale projects.
What will you bring to the role?
- Experience leading a team, or experience with direct reports previously.
- Demonstrable project management skills and experience.
- Strong technical skills and understanding of the sales proposition of CCS services.
- Knowledge, and previous working experience of the utilities and/or finance industry/sector would be advantageous to be successful in this role.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
#LI-KT1 #LI-Hybrid
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
ABOUT THE TEAM
We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.