In this role, you will work directly with the tech team pre and post deployment to ensure all changes to the system are properly documented and rolled out with an easy-to-follow user guide. A key part of the responsibilities will involve creating and updating training materials, documentation, and user guides for stakeholders to ensure that all teams interacting with Galaxy are thoroughly trained and kept informed about new rollouts and system updates.

The systems admin & training coordinator will work closely with the Development team, VP of Process & Efficiency, and EVP of Innovation while also troubleshooting issues and driving system improvements.

Key Responsibilities

• System Management:
Become and SME on all deployments, configurations, and maintenance with the Galaxy infrastructure. Monitor system performance, availability, and reliability.

• Troubleshooting and Support:
Provide insight for technical support team for system issues to internal teams. Work with Tech/Dev team when diagnosing and resolving system malfunctions. Document troubleshooting steps and resolutions for future reference.

• User Access Management:
Manage user accounts, roles, and permissions within our new system. Implement and maintain procedures for user onboarding and offboarding.

• Ensuring Business Continuity:
Work cross functionally to ensure business continuity for Galaxy. Collaborate with the Development team and EVP of Innovation to align system enhancements with business needs and technological advancements.

• Systems Optimization:
Identify and report proposed improvements to enhance Galaxy's efficiency and user experience. Work closely with developers and other stakeholders to optimize system integration and functionality.

• Documentation and Reporting:
Maintain comprehensive documentation of system configurations, procedures, and changes. Create and update training materials and user guides to support end-users and internal staff. Provide training sessions and workshops to ensure effective use of Galaxy and address user queries.

• Training and User Guides:
Develop clear and detailed user guides for Galaxy. Create training materials, including presentations and tutorials, to facilitate user onboarding and ongoing education. Update training resources based on system updates and user feedback. Ensure all teams who interact with Galaxy understand new rollouts, how-to's and system changes.

What will you bring to the role

As you've probably gathered by now, we are looking for somebody who is familiar with implementations and user training and testing and possesses a good understanding of how the wider team works together to successfully achieve the team and wider department goals and objectives.

Other key skills required for the role include:

• Bachelor's degree in a relevant field or experience in similar field
• Minimum of 3+ years of experience as a Systems Administrator, with a focus on managing applications.
• Project management certifications, lean six sigma certification, user experience and training experience (preferred)
• Previous experience creating and implementing user guides and conducting training sessions, visualizations, etc.
• Excellent problem-solving skills and the ability to work under pressure - Ability to understand the big picture and keep the big picture in mind when solving any problem no matter the size.
• Strong communication and interpersonal skills, with the ability to create clear and effective documentation and training materials.
• Adeptness at documentation, communicating across multiple stakeholders, as well as exceptional training skills
• Experience working closely with development teams, business stakeholders, and innovation leaders.

Rewards designed for you

Paid parental leave, flexible working and a caring and inclusive culture.

Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more.Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

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ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.