JOB DESCRIPTION
Location: Sydney (Hybrid)
In this position, you'll be based in Sydney Ermington office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
We have an excellent opportunity for a Service Delivery Consultant to join our Client Service team If you're looking for a job that challenges you and gives you opportunities to grow, you've found the right role.
Computershare Communication Services (CCS) is a division of Computershare and a global provider of integrated communications solutions. Through innovations in communications, we help companies better connect with their customers and stakeholders through print, digital and mobile delivery channels. Across the globe, CCS delivers 450 million mail packs and 87 million e-Communications and processes 75 million inbound transactions
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A role you will love
The successful candidate's primary role would be to project manage the client's digital and print communication needs to their customers.
The Client Services team is committed to delivering a service that provides recognised and sustained value, provides service excellence and positions CCS as the partner of choice for our clients.
Some of your key responsibilities will include:
- Coordinate and manage client-requested jobs from initiation stage to completion to deliver outcomes for our customers
- Building strong working relationships with internal and external stakeholders to deliver timely, high quality communication outcomes
- Delivering quality service to our clients, whilst successfully meeting agreed KPIs and performance metrics. This will be achieved through a full understanding of clients' business needs
What will you bring to the role?
You are proactive and thrive in both individual and team environments. You will have:
- Proven Project Co-ordination or Project Management experience
- Experience in working with cross functional teams
- Experience in managing multi-faceted content delivery
- Strong leadership skills with the ability to develop, motivate and mentor team members
Other key skills required include:
- A positive attitude and clear communication style
- An ability to thrive in a fast paced, deadline driven environment
- A desire and ability to learn about technical products, services, and systems
- The ability to manage changing priorities and be flexible in your work approach
- The ability to take accountability for assigned jobs and work both independently and collaboratively within the wider team
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.