JOB DESCRIPTION
Location: Melbourne, Australia - Hybrid
In this position, you'll be based in the Yarra Falls office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
A role you will love
The Senior Relationship Manager role operates within this division at a local level and must deliver within strict client management and revenue management guidelines. The guidelines include successful retention of clients, seeking opportunities to grow the customer wallet with upsells and cross sells and build up a thorough knowledge of products/services and industry trends and keeping abreast of industry trends.
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The Senior Relationship Manager is also expected to work collaboratively across teams within the same department and the broader Computershare Group, supporting continuous improvement and project related activity related to the role.
Some of your key responsibilities will include:
- Build and maintain proactive and positive relationships with clients, managing a portfolio of clients effectively and efficiently, building client trust in our capability to deliver, ensuring client retention
- Manage client actions and deliver resolution to issues, through creative solutions
- Assist and support management team by identifying revenue opportunities through upsell targets and meeting EBITDA goals
- Actively identify opportunities for efficiencies, solutions and synergies within the group and wider business
- Compile and deliver well structured budget, forecasting and debt management strategies
What will you bring to the role?
We are looking for someone who can effectively build and maintain key relationships across a client portfolio.
The role also requires ability to navigate the organisation effectively at all levels while being an ambassador for the team internally and externally.
Other key skills required include:
- Previous experience within a Relationship Management role within a financial service or a Remuneration and Reward role
- Proven ability to manage a large portfolio of clients
- Strong problem-solving skills
- Ability to communicate on all levels
- Strong negotiation skills
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
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ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.