JOB DESCRIPTION
Senior Plans Specialist
Location: Bristol, Hybrid
In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
The Senior Plans Specialist - Payments role is an integral part of the Plans Operations team, reporting directly to either an Operations Manager or the Head of Asset Services. This position is pivotal in supporting the Operations Manager and the wider business, with a particular emphasis on supporting our most complex payment activities. Additionally, the Senior Plans Specialist will play a crucial role in ensuring we protect our business and customers from any potential fraudulent activity as well as providing a white glove service for any high value payments.
Want more jobs like this?
Get jobs in Bristol, United Kingdom delivered to your inbox every week.
This role demands a high level of expertise in Global Payments, excellent customer service and attention to detail.
A role you will love
As a Senior Plan Specialist, you will be instrumental in empowering the success of the team by supporting the team and the wider business with your expertise of Global Payments. This critical function not only supports the team but also ensures that we maintain the highest levels of customer satisfaction.
On a routine basis, the Senior Plan Specialist is tasked with:
- Protect the business and our customers from potential fraudulent activity.
- The review all payments over £100K to prevent a rejection and loss to customer.
- Ensure the accuracy and timeliness of outputs through rigorous validation and checks.
- Wider strategic support of key or complex operational activity within the team.
- Deputising for the Operations Manager in their absence.
Key Responsibilities:
- Risk Management: Perform daily checks to identify potential fraudulent activity.
- High-Value Transactions: For payments over £100k, verify the payment mandate is valid and will not cause the payment to fail.
- Provide Exceptional Customer Service: Handle a diverse range of complex customer enquiries, ensuring high accuracy and adherence to SLA standards.
- Maintain Customer Accounts: Follow established processes and guidelines to keep customer accounts updated and accurate.
- Process Customer Transactions: Conduct transactions with strict adherence to regulatory requirements, ensuring precision and accuracy.
- Collaborate for Problem Resolution: Work with colleagues to effectively resolve complex issues.
- Validate Outputs: Ensure the accuracy and timeliness of outputs through rigorous validation and checks.
- Data Protection Compliance: Adhere to data protection guidelines to safeguard customer data from errors and unauthorized access.
- Process Improvement: Identify areas for process improvement and recommend effective solutions.
- Support Team Members: Offer guidance and coaching to less experienced team members.
- Collaborate Externally: Work with third-party providers, agencies, and customers to resolve complex issues.
- Subject Matter Expertise: Provide expert knowledge to update processes, procedures, or training materials.
- Reporting and Issue Highlighting: Deliver comprehensive reports and highlight key issues to various stakeholders.
What will you bring to the role?
- Minimum of two years' experience working on EquatePlus
- Prior of working with Global Payments.
- Prior experience of our banking platforms (Preferred).
Rewards designed for you
- Flexible work to help you find the best balance between work and lifestyle.
- Health and wellbeing rewards that can be tailored to support you and your family.
- Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
- Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
- And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
#LI-KT1 #LI-Hybrid
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.