Relationship Manager

JOB DESCRIPTION

Location: Vancouver, BC

In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential

Are you passionate about building and nurturing strong, lasting relationships? Do you thrive in dynamic environments where your communication and interpersonal skills can shine? If so, our Relationship Management role might be the perfect fit for you! This position sits within our Issuer Services team.

A role you will love

As a Relationship Manager, you will be entrusted with managing a diverse portfolio of clients, including publicly traded and private companies. Your clients will span both Canadian and cross-border listings, offering you a dynamic and exciting environment to work in.

• Responding to client inquiries and/or requests
• Providing exceptional service within established timeframes
• Over-all responsibility for and management of the relationship between Computershare and the client in relation to Stock Transfer services
• Profitable maintenance of designated accounts and for the up-sell of EIS related products and services, and cross-sell of other CPU lines of business
• Preparation/Coordination for Closings, Corporate Actions, Disbursements, and security holder mailings and meetings along with all other client activities that involve their security holders
• Managing of Account Receivables within the required guidelines
• Co-ordination with other departments in connection with client requirements (including billing)
• Effective and consistent use of specific programs and applications, in accordance with required guidelines
• Promoting and assisting clients with new products and services
• Mentoring of Associate Relationship Managers

• Bring your 5+ years of administrative experience in the securities industry to a role where your expertise will shine!
• Leverage your proven client service and sales experience to build impactful relationships and drive success.
• Showcase your strong communication, project management, analytical, and problem-solving skills in a dynamic environment.
• Excel with proficiency in all MS Office applications, especially MS Excel & MS Access, to streamline processes and enhance productivity.
• Utilize your excellent interpersonal skills to diplomatically engage with internal/external partners, project team members, internal business partners, and key stakeholders.
• Thrive autonomously with minimal supervision while also excelling in a collaborative team setting.
• Develop positive, working relationships that foster trust and mutual success.
• Master the art of coordinating multiple tasks and exhibit strong time management skills to achieve successful outcomes with meticulous attention to detail.
• Rise to the challenge of meeting short and unexpected deadlines with confidence and efficiency.
• Bring your positive, enthusiastic attitude, self-motivation, and strong work ethic to a role where your energy will be valued and rewarded