JOB DESCRIPTION
Location: Toronto, Canada (Onsite)
We're committed to your flexibility and wellbeing. You'll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. Find out more about our culture of flexible working.
We give you a world of potential
Computershare have a great opportunity to work internally with cross functional teams and also deliver our best in class service to our clients as a Product Specialist within our Communication Services Division.
Computershare Communication Services is one of the world's leading essential communications businesses. With over 30 years' market experience and utilizing the latest technologies, we enhance customer experience and improve communication effectiveness for our clients. We work with real time, inbound and outbound digital communications that complement our traditional offering of print and mail. With facilities around the world handling billions of communications annually, our communications team design, create, deliver, receive, store and manage business critical communications that help our customers lead in their industry.
Want more jobs like this?
Get Data and Analytics jobs in Canada delivered to your inbox every week.
A role you will love
The Product Specialist ("Specialist") is responsible for the day-to-day processing and facilitation of jobs through the assigned products and services.
The Specialist will also be responsible for the management and maintenance of the assigned products and processes. They will act as a subject matter expert for process improvement initiatives, directly related to the assigned products, that will drive efficiency and service excellence.
Some of the other key accountabilities:
- Manage the day-to-day activities for the assigned product and processes, and coordinate with internal stakeholders to ensure that jobs are processed accurately and provided to Operations for execution in accordance with the established business rules and process
- Serve as the primary day-to-day contact with internal and external partners, as needed, to ensure timely and accurate delivery of services
- Ensure that Client Satisfaction ratings and net promoter score targets are met through timely and accurate execution of jobs.
- Support the Team Leader in identifying, documenting and facilitating the implementation of process and product improvement initiatives.
- Manage and Maintain documented procedures related to assigned products and processes
- Serve as process subject matter expert and representative for the assigned products and processes on projects and initiatives
What will you bring to the role?
As this role sits within one of our client facing departments, a background in administratively supporting client portfolio and building working relationships is key to your success. So being able to work with key internal stakeholders and sometimes clients about our services will be a large part of this role.
Some other key skills that you'll have:
- Post-secondary degree or equivalent business experience is required.
- Excellent interpersonal skills and a demonstrated ability to communicate diplomatically with clients, internal business partners, team members and other key stakeholders.
- Flexibility with proven ability to work in a high pressure, deadline driven environment
- Self-motivated
- Commitment to accuracy and attention to detail.
- Strong analytical and mathematical skills.
- Excellent written and verbal English skills.
- Ability to learn and use multiple software programs and applications.
- Eagerness to learn new skills and adapt to new technology
- Bilingual Preferred (English and French)
Rewards designed for you
Paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 21 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.