A role you will love

Responsible for the structured planning, execution and monitoring of tasks and timely completion of all processes assigned to you in line with agreed SLAs. To include, but not limited to:

• To provide a high quality and effective service to our internal and external customers by delivering assets via various global markets.
• Respond to a wide variety of customer enquiries providing exceptional levels of customer service, ensuring a high level of accuracy, and adhering to SLA's.
• Maintain customer accounts following set processes and guidelines.
• Assist the Operations Manager in building, implementing, and maintaining streamlined operational processes for all asset activity on the EquatePlus platform.
• Where appropriate, develop detailed documentation with respect at to all asset related processes and in doing so ensure continued operational control and governance over these processes.
• Gain and maintain strong technical knowledge of all aspects of asset activity and provide expert advice and knowledge in your specialist area to the wider business.
• Where appropriate, provide regular status updates to clients, senior management, and other stakeholders with respect to asset activity.
• Solve a wide variety of complex customer queries and system demands providing exceptionally high standards of customer service as the subject matter expert in all aspects of asset delivery.

What will you bring to the role?

Prior customer service experience is advantageous, but the following profile and skill elements are required:

• Able to display initiative and ownership, whilst understanding limits of own authority
• Ability to work within a team
• Energy, Drive and Enthusiasm
• Excellent attention to detail
• Strong written and verbal communication skills, able to convey and articulate ideas to a wide variety of audiences.
• Passionate about customer delivery with evidence of championing and maintaining strong delivery to a large client and customer base.
• Strong personal and operational organisational skills, able to manage multiple complex activities running in parallel

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.