JOB DESCRIPTION
Plan Specialist - Global Custody
Hybrid - Bristol
In this position, you'll be based in the [Location] office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of possibilities
Imagine stepping into a dynamic role as a Global Custody Specialist, where you'll become a key player in connecting our corporate clients and their individual accountholders to a world of financial solutions. At Computershare, you're not just handling requests; you're building relationships and shaping experiences as a frontline brand ambassador. This position opens the door to a world of opportunity, where you'll navigate the complexities of international financial markets, providing essential support across diverse service channels. You'll hone your communication, problem-solving, and financial acumen as you interact with a wide range of clients and address unique challenges, paving the way for exciting career progression within our organization. You'll play a crucial role in ensuring seamless service delivery, fostering trust and satisfaction among our valued customers, and join a team of dedicated professionals who are passionate about delivering exceptional service and driving innovation in the financial industry. You'll also gain exposure to cutting-edge financial platforms and systems. This isn't just a job; it's an opportunity to expand your horizons, make a real difference, and unlock your full potential in a global company that values your contribution. Join us and discover a world of possibilities.
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A role you will love
Imagine a role where every day presents a chance to make a real difference, where your dedication to exceptional service directly impacts the experience of our valued customers. As a Global Custody Specialist, you'll dive into a dynamic environment, responding to a wide array of customer inquiries with precision and care, ensuring every interaction exceeds expectations and meets our stringent service level agreements. You'll become a trusted guardian of our customer accounts, maintaining them with meticulous attention to detail, following established processes and guidelines to ensure accuracy and compliance. You'll play a vital role in processing customer transactions, navigating regulatory requirements with confidence and delivering results with unwavering accuracy. Your commitment to data protection will be paramount, safeguarding sensitive customer information from errors and unauthorized access, building trust and ensuring peace of mind. Beyond direct customer interaction, you'll be instrumental in delivering a wide range of administrative tasks, supporting both internal and external stakeholders and contributing to the smooth operation of our global services. You'll be empowered to identify opportunities for continuous improvement, actively contributing to the evolution of our processes and systems. Finally, you'll have the unique opportunity to participate in user acceptance testing, ensuring that system changes meet our high standards and enhance the overall customer experience. This role offers a unique blend of challenge and reward, where your contributions are valued, and your growth is encouraged. If you thrive in a fast-paced environment and are passionate about delivering exceptional service, you'll find a fulfilling career here.
What will you bring to the role?
You'll bring a professional and courteous approach to every interaction, transforming customer service from a task into a positive experience. Your excellent verbal and written communication skills will allow you to articulate complex information clearly and concisely, building rapport and trust with our clients. You're reliable, with exceptional time management skills, effortlessly navigating conflicting priorities and ensuring deadlines are met. You'll demonstrate initiative and ownership, taking responsibility for your work while understanding the scope of your authority. You'll thrive in a collaborative team environment, contributing your energy, drive, and enthusiasm to achieve shared goals. Your meticulous attention to detail will ensure accuracy in every task, and your strong literacy and numerical skills will enable you to handle complex data with confidence. While prior customer service experience is advantageous, it's your inherent ability to connect with people, your commitment to excellence, and your passion for delivering outstanding service that will truly set you apart. You'll be the kind of person who not only gets the job done but elevates the entire customer experience.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
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ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
We're a leading provider of employee share plans. We partner with many of the world's biggest brands to offer their employees the chance to invest in the future of their company and help them to manage these investments day to day. With over 35 years of experience and expertise, we're an industry leader. Every member of our team plays an important role in bringing to life employee share plans, providing innovative solutions and assisting our clients with their complex regulatory requirements.