This role will operate within the Shared Services, People function and be responsible for and support activity across all regions globally.

The role holder will therefore be required to work across multiple disciplines within the People team, building knowledge and capability to include People Services, Employee Relations, Learning & Development, Recruitment, Systems and Reward in order to provide effective support to projects and business as usual activities.

A role you will love

Under the guidance of and in coordination with the People Support Director, the People Support Consultant supports with complex requests and provides advice to employees and managers globally in relation to all people related policy, processes, activity and changes. Ensures governance and controls are in place and operating effectively across our people processes. Champions self-service and promotes the People Team by delivering excellent customer service.

Primary Accountabilities

• Responsible for managing complex transactions during the on-boarding of new employees and within the employee lifecycle accurately and within SLA.
• Provide advice and guidance on policy and process across the lifecycle of activity
• Identify any trends in processing, system or automation errors.
• Responsible for ensuring risk, compliance and data privacy process controls are met, covering audit, data access, compliance checking schedule for internal and third-party processes.
• Provide training on processes and policies to new starters within the People Services team.
• Build relationships across People Service & Delivery and related teams; Payroll, Employee Relations, Business Partnering, to ensure effective processing and escalation management.
• Maintain a good level of communication with managers, employees and candidates around the status of their inquiry.
• Manage own allocation of work whilst being able to work flexibly to support across the Services teams when required.
• Support with reviewing work processes to identify areas for improvement and progress actions to improve outcomes for employees and managers.

What will you bring to the role?

The ideal candidate will be highly organized with a methodical approach and a meticulous eye for detail. A strategic thinker, who is curious and keen to learn - able to tackle new and unfamiliar problems where the answer is not obvious.

This individual should also possess:

• Significant HR experience (formal HR qualifications preferred).
• Global employment law or regulatory awareness
• Experience as an HR Administrator with strong literacy and numerical skills.
• Excellent customer service skills, both written and verbal.
• Strong business awareness and understanding
• Ability to successfully communicate across all levels of the business and build working relationships.
• Comfort level with coaching and supporting more junior/ less experienced team members.
• Ability to coach and support employees/ managers is using HR systems and processes
• Be able to work as part of a team, be self-motivated to use your own initiative, able to make decisions/ investigate complex matters to support the resolution of employee queries
• Understanding of any of the following language capabilities: German, Polish, French, Italian, Spanish, Chinese, Mandarin, Swedish

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

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ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

Our Shared Services teams support all of our business lines behind the scenes. Across the world, we have a range of specialisms that ensure the delivery of our business priorities. These include Technology, Information Security, Finance, Risk, Audit, Governance, Marketing and Communications as well as our People team. Join our strategic team and help us look after everything from creating an amazing end to end employee journey to keeping our systems safe. You'll be looking after our people, our clients and their customers, whilst maintaining our exceptional standards around the globe.