Our NOC Analysts are pivotal to our success; as a global market Leader in Financial Administration, Technology underpins us as the foundation of what we do. Maintaining optimal efficiency of our systems at a global scale plays a key part in ensuring Computershare continue to deliver the highest levels of service to our clients and employees around the world.

A role you will love

As one of our NOC Analysts, you will work as part of a talented team to ensure that the systems are operating at maximum efficiency, responding to system alerts to fix or escalate where necessary.

You will work with your team to identify any critical incidents and work with the wider team to resolve these within the agreed timelines. A part of your role will be looking at identifying where we can improve processes and highlighting where potential automation improvements can be made.

Other key responsibilities include:

• Logging, categorising, and prioritising global incidents
• Performing routine tasks through Linux and VMS command line systems
• Carry out routine system operations on critical core services, including monitoring batch processes and responding to alerts, escalating as necessary
• Build and maintain good working relationships with all teams across the organisation
• Ensure that all procedures and documentation are kept current, and that any amendments are communicated to the team
• Ensure that all work carried out by the Global Service Centre adheres to internal and external audit requirements, business regulations, and service level agreements

The flexibility to work 12-hour shifts and bank holidays is a must for this position, along with a weekend shift rotation (2 in every 4 weekends). We will require you to work in the office Monday - Friday, 9am - 5pm during your initial 4 week induction, your shift pattern will then resume thereafter.

Shift pattern will likely be either 4 or 5 on, 4 or 5 off, working a mixture of 12-hour day/night shifts (7am - 7pm & 7pm - 7am).

What will you bring to the role?

As you can imagine, we need you to have great attention to detail. Supporting critical systems isn't an easy job, so being able to think on your feet, problem solve and think outside the box are some key skills that you'll need for this role.

Communication is key; you need to be able to build effective working relationships, work closely with your team to keep up to date with changes and bring your ideas to the table.

You'll also need:

• Experience working in a technical environment or a passion for all things tech.
• An understanding of ITIL frameworks is highly advantageous.
• The ability to understand the importance of processes and documentation.
• An inquisitive mind: we're always looking for ways to improve and who better to learn from than the people doing the role

We're looking for hard-working, driven people to join this amazing team. If that's you, then don't hesitate and apply today!

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.