JOB DESCRIPTION
Location: London
In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.
We give you a world of potential
Our team are currently looking to recruit a Lead Site Support Technician to join the Global Site Support team based in London within Computershare Technology Services.
What makes this role exciting when there are other similar roles in the market? Well, there are a few things that make this role stand out:
- You will support executives in our major business units helping you to learn key information about the business and expand your network.
- You will be working with a growing Site Support team which is globally aligning for the first time; therefore, your influence will extend across the Global business.
- In this very varied role, each day will see new challenges and new ways to implement your skills.
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Like what you have read so far? Then please read on to discover what the role entails.
A role you will love
As our Lead Site Support Technician, you will play a crucial role in providing extensive support and advice on a wide range of IT services and technologies. You will act as a point of escalation for other team members, support executives, and serve as a role model for the Technology Site Support Team.
Previous experience in a leadership role where you have helped a team understand strategies is invaluable for this role.
Some key responsibilities:
- Act as an escalation point for the Technology Team and Business for service requests received and monitor service board escalations.
- Provide wide-range technical support and solve problems to make technology straightforward for clients.
- Maintain clear communication with the technology team and internal customers, ensuring all incidents and requests are handled effectively and within agreed service levels.
- Train and mentor other Technology team members including Site Support and Service Desk, ensuring internal documentation is up to date to assist team learning.
- Lead by example, championing best practice throughout the team and others, and stay up to date with new technologies.
What will you bring to the role?
Your extensive Site Support experience will help you with the core requirements of this role which involve investigating, diagnosing, and resolving complex issues related to hardware, software, and connectivity, as well as supporting and delivering a pipeline of project work.
Other key skills required for the role include:
- Experience with Windows Active Directory, Microsoft Office 365 suite, Azure Active Directory.
- Excellent communication skills and stakeholder management at executive level.
- Practical experience in technical support within busy, high-pressure environments, supporting a diverse range of users including executives and VIPs.
- Familiarity with security threats and mitigation strategies, and expertise in modern EUC solutions such as Windows 10/11, MS Office 365.
- Current network troubleshooting skills, including excellent 'working knowledge' of LAN & WAN technologies and patching skills.
Does this sound like the role for you? Then feel free to apply or reach out for a chat!
Rewards designed for you.
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
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ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.