IT Site Support Apprentice

Computershare Corporate Trust is a market leader with decades of experience as a provider of trustee and sophisticated agency services. A corporate trustee is a business that works to ensure that other companies adhere to the terms of their loan agreement. We also safeguard the interests of bondholders, acting as an intermediary to ensure fairness and accuracy. Our business is a market leader in this field, with decades of experience and a best-in-class reputation built on our high-touch approach to client service.

A role you will love.

As an IT Site Support Apprentice, you'll be responsible for the installation, maintenance and monitoring of our end user equipment, peripherals, printers, and local site hardware. You'll be designing and implementing creative solutions, working with IT peers, business users and vendors during implementations and ensuring adherence to security procedures.

Other key responsibilities:

Site Support Tasks

• Assist in the delivery of new joiner equipment and the setup of desk workstations
• Help with asset management, hardware and software issues
• Vendor follow-up support such as network cabling, printer issues, asset procurement, and delivery
• Regularly checking that IT-server room, meeting room and network printers are operational and functional
• Provide end user support to employees and help with debugging issues

Ticket Management Tasks

• Manage a global queue of ServiceNow tickets. These are raised by employees to request support with technology issues or challenges
• Assist vendor inquires for different office locations such as Chennai, Pune and Hyderabad
• Troubleshoot hardware, software-based desktop errors, Citrix VDI related issues and maintenance for the end-user and mobility iPhone Intune configuration
• Support escalation requests from employees and perform basic user administration tasks such as updating accounts and changing passwords in active directory

What will you bring to the role?

• Degree or diploma in Software Engineering, preferably in computer science or BCA/MCA
• The ability to resolve issues by troubleshooting, investigating and supporting individuals who have limited understanding of technical concepts
• The ability to review and ensure accuracy when it comes to the quality of work. With effective organisational skills, you'll maintain high standards of quality in everything you do
• You show a strong initiative to work independently and collaboratively in a team setting
• The ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Excellent verbal, written, and interpersonal communication skills in English.
• Core fundamental knowledge of the following application and process functions
• Windows Operation systems and Office 365
• System Network concepts and troubleshooting
• Desktop, Laptop & Think Client Imaging

Why Join Us?

Inclusive and welcoming workplace. Ours is a welcoming, supportive and close-knit community, with experienced colleagues ready to help you grow.

Skills to support your career growth. Gain hands-on experience and develop new skills and understanding of the unique dynamics of our business.

Build meaningful connections. Connect with and receive guidance from experienced professionals in the financial services industry. These connections will be invaluable as you progress in your career.

Income Protection. To ease concerns when the unexpected occurs, our package includes group term life insurance.

Apprenticeship duration and stipend. The duration of this apprenticeship program will be 12 months. You will be paid a stipend of INR 27,000 per month.

Important Note: Before applying for this role, please complete your registration on the Government Apprenticeship Portal. Once registered, you will receive a Candidate ID number which you'll need to provide while completing our application process.

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ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

A diverse and inclusive place to work

At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

ABOUT THE TEAM

Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.