JOB DESCRIPTION
Location: Bristol, hybrid.
In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Computershare has an exciting opportunity for a passionate, driven and enthusiastic individual to join our team as an IT Service Delivery Manager. Computershare are going through a time of growth and transformation, and this is your opportunity to jump in and get involved.
So, what makes this role, different to the other roles on the market right now?
• This is an existing role within the business, but we're always open to hearing new ideas to make our ways of working, better.
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• We're a global organisation; you'll be exposed to the wider business and opportunities to work in a global capacity.
• We're passionate about developing our staff. You will be able to continue to grow and develop as an IT professional.
Interested? Read on to hear more!
A role you will love
We're seeking a motivated and enthusiastic individual who has a passion to improve processes. As an IT Service Delivery Manager, you will play a key role in developing excellent working relationships with key stakeholders and business users, driving the brand of Global IT Service Management.
The role provides great exposure to the global business. You will have the opportunity to work with different departments, allowing you to really understand Computershare and what each business unit does. You'll also have the chance to work alongside senior leadership.
Other key responsibilities:
• To contribute to a culture of first-class service to both Technical and Business teams.
• Identify improvements to the core processes to improve Service Availability and minimise repeat issues.
• Define, manage and maintain Service Management policies and processes, driving efficiency and effectiveness.
• Contribute to a Globally consistent approach to IT Service Management in line with industry best practice.
• Contribute to reporting of the IT service and the performance to agreed KPIs & Service Levels.
What will you bring to the role
We're seeking a passionate IT professional. Someone who is willing to challenge not only themselves, but also others, and not afraid to try something new, share their ideas and embraces change.
Some other key skills you'll have:
• Experience of working across multiple ITIL aligned disciplines preferably in a management capacity, especially Incident, Problem, Change, Transition & Business Relationship Management
• Strong communication and interpersonal skills - able to build relationships and work with stakeholders and partners at a senior level; having the ability to influence and challenge effectively; and able to listen and respond to challenges would be beneficial
• Knowledge of the implementation and support of Incident Management processes
• Knowledge of the implementation and support of Problem Management processes
• Knowledge of service governance processes and the ability to understand risk to services
• Passionate about good customer outcomes and service excellence
• Understanding of industry direction and best practices
This is an opportunity to work with an incredibly supportive, and passionate team. So don't hesitate and apply today!
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.