JOB DESCRIPTION
Implementation & Client Solutions Manager
Bristol - Hybrid
In this position, you'll be based in the Bristol office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of possibilities
Join us in shaping the future of our Implementation Team. As our Implementation & Client Solutions Manager, you'll lead a dedicated team to deliver seamless client onboarding and offboarding processes. Your expertise will be instrumental in ensuring legal compliance, efficient system integration, and the successful delivery of client requirements. This role offers a unique opportunity to lead the expansion of our UK team by integrating the onboarding of new clients in key markets - Jersey and Ireland. Additionally, you'll serve as a trusted advisor, collaborating with clients, legal experts, and market participants to develop innovative solutions and product structures.
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A role you will love
As our Implementation & Client Solutions Manager, you will:
- Lead a High-Performing Team: Mentor and develop your team, fostering a collaborative and results-oriented culture.
- Drive Strategic Initiatives: Shape the future of our implementation solutions by assessing and implementing strategies for offboarding and expanding to new markets.
- Ensure Operational Excellence: Define, implement, and maintain efficient processes and service level agreements.
- Build Strong Client Relationships: Collaborate with clients and stakeholders to understand their needs and deliver exceptional solutions.
- Build Strong Internal Relationships: Collaborate with internal stakeholders including the Business Development, Client Management and IT teams (Data Solutions Group).
- Solve Complex Problems: Address challenges and find innovative solutions to achieve business objectives.
- Stay Ahead of the Curve: Continuously develop your industry knowledge and identify opportunities for improvement.
- Foster a Culture of Risk Management: Identify, assess, and mitigate risks to protect the business.
- Support Business Growth: Contribute to business development initiatives and proactively seek new opportunities.
- Champion Business Continuity: Develop and maintain robust business continuity plans to ensure operational resilience.
What will you bring to the role?
Industry Knowledge: A strong understanding of our Registry business and its operations.
Proven Leadership Skills: Experience leading and developing high-performing teams.
Strong Communication Skills: The ability to effectively communicate with a diverse range of stakeholders, both verbally and in writing.
Project Management Skills: Experience of managing projects.
Problem-Solving Expertise: A knack for identifying and resolving complex issues.
Technical Proficiency: Familiarity with relevant systems and tools, including MS Office Suite.
Organizational Skills: The ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
A Collaborative Mindset: A team player who can work effectively with colleagues across different functions.
A Detail-Oriented Approach: A commitment to accuracy and attention to detail.
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
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ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.