JOB DESCRIPTION

Location: Bristol, UK

This is a hybrid position primarily based in Bristol. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

We give you a world of potential

Computershare has an exciting opportunity available for a permanent full-time Global Head of Infrastructure Operations to join our Computershare Technology Services team as part of our Global Chief Technology Officer (CTO) group.

A role you will love

As the Global Head of Infrastructure Operations, you'll be accountable for the provision of Infrastructure and Data Centre services, ensuring the needs of our clients are met and we are performing to our agreed KPIs & Service Level Agreements.

• Strong and effective leadership of a global operations team based across multiple sites including teams of technical resources and non-technical managers
• Accountability for the availability, capacity and performance of Infrastructure across the regions adhering to cost & quality criteria
• Governing the promotion of Infrastructure project deliveries and change to the live environment through Service Transition principles adhered to across the CTS team
• Influencing and setting out the strategy of the function on a global level and then translate this strategy to the Operational teams, ensuring the team are working towards the objectives aligned to the overall Technology strategy
• Implementing new concepts within Technology which could be Managed Services or other outsourcing partnerships
• Engaging teams across the globe and drive alignment of process, resources and services to ultimately work towards a Global Operational framework
• Working as part of the Technology Operations Leadership Team driving a culture of collaboration and processes alignment
• Budgeting and cost control around Infrastructure expenditure (staff and service renewals)
• Delivering a reputable operations framework ensuring global equality and 24/7 support in Infrastructure services
• Supporting all controls for RCA and Problem Management across the E2E Service Design
• Delivering effective business as usual production system monitoring and alerting on all core services including Infrastructure, Network, Data and Security components in the E2E Service Design, including by working with and leveraging the capabilities of other teams within the CTS organization

• Significant industry experience
• Significant experience managing technical teams and teams that are dispersed geographically
• Demonstrable experience in embedding organizational and cultural change within a complex Service Delivery and Operational environment
• Ability to influence at peer level and above to drive change and alignment to process with all other areas of Technology Services, often at a global level
• ITIL knowledge and experience working within ITIL aligned organizations
• Experience with Managed Services agreements and operating with service providers
• Excellent communication skills both written and verbal, with the ability to keep the team updated on strategic initiatives by means of written updates, stand up Town Halls and presentations
• Knowledge of service governance processes and the ability to understand risk to services
• Ability to coach and mentor Direct Reports and instill strategic objectives and direction
• Experience with management of opex cost centres - both FTEs and supplier opex cost
• Business Planning experience and the ability to forecast cost for budget cycles
• Experience developing succession plans for large teams to ensure an ongoing personal development culture exists and that people are ready to take on new roles with minimal disruption to the operation
• Experience managing global teams is desirable