JOB DESCRIPTION
Location: Toronto-Beaver Creek, CA (Hybrid)
This is a hybrid position primarily based in Toronto, Canada. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working. Find out more about our culture of flexible working.
We give you a world of potential
This is a great department to join! Working in operations gives you a great understanding of our wider business as you get to work with multiple different business lines and see the many different transactions and work that Computershare is involved in.
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Global Core Operations (GCO) provides centralized service delivery and internal support for Computershare's commercial business lines, including primarily Issuer Services and Employee Plans.
A role you will love
Services as the NA Disbursement subject matter expect, providing quality control and support to ensure that all dividends are processed accurately and timely. In this role, you will work the Front Office and various internal stakeholders to ensure that client expectations are met.
Provide dividend service delivery -
- Role is responsible for ensuring timely delivery of payment with available information and coordination with various internal and external dependencies such as other Shared Services, CCS, DRP, Tax, etc.
- Secure information and project manage delivery.
- Ensures that all tasks related to the payment are properly documented and delivered.
Ensure quality product delivered -
- As SME, provide assistance and coaching of staff and internal contacts regarding disbursement process. Train other staff members on complex/unique disbursement processing.
- Responsible for conducting quality reviews, controls coordination, Risk documentation and issue resolutions, etc.
- Interface with the clients, vendors, and internal stakeholders to ensure successful delivery of Payment Ability to manage multiple project deliverables and ensure SLAs are met.
- Responsible for documentation of procedures, testing IT enhancements, Data reporting, uploading, and downloading content, etc.
Team Support -
- Regularly receive escalated time sensitive tasks from management and ability to prioritize accordingly (BAU)
Other duties or tasks as assigned by management. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
What will you bring to the role?
Required:
Associate degree (A. A.) or equivalent from two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
An understanding of the general concepts, various technologies, and metrics required to ensure successful day-today technical support.
Business-focused communication skills.
Understanding of and experience in low-level accounting principles and practices.
Experience working with various technical applications.
Preferred:
A knowledge of Computershare's products, customer markets, regulatory environments, processes, and technologies applicable to this department's specific functions.
Rewards designed for you
Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. At Computershare, you'll find new friendships, a strong sense of belonging and an inclusive culture that appreciates and recognises individual contributions.
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future. Visit computershare.com/CanadaBenefits for details.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
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ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.