JOB DESCRIPTION
Location - London
In this position, you'll be based in the London office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Computershare have a very exciting opportunity for a Digital Value Stream Delivery and Transformation Lead to join our team on a contract basis in London.
Why is this role exciting when there are so many other positions in the market? Well, there are a few things that make this role stand out:
- You will be joining a global business during an ambitious global Digital Transformation Programme and will be responsible for leading the build of digital products deployed globally.
- You will be embarking on a leadership journey where you will transform the experiences of customers, clients, and our own employees through the delivery of digital applications using leading-edge technology shaping the future of technology and innovation at Computershare.
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Interested? Keep on reading to find out a bit more about what you'll be doing, and the type of person that we're looking for.
A role you will love
As one of our Digital Value Stream Delivery and Transformation Leads, you will be leading and managing the development and delivery of customer and client-facing digital applications, ensuring alignment with our strategic goals.
You will be part of a digital transformation programme that will deliver industry leading products and features, including:
- Digitising Operations and Call Centre transactions (e.g., onboarding, servicing, sales, transfers)
- Building state of the art mobile applications for customers
- B2C mobile and browser channels in Financial Services
- B2B Client applications such as investor portals, applications, or new channels in Financial Services
- Digital identity and authentication (e.g., MFA, social login)
- Leading edge AI and data applications
The role involves having a deep understanding of designing, implementing and managing end-to-end customer journeys in financial services and delivering multi-channel experiences to our clients and customers.
Some key responsibilities include:
- Develop and communicate a clear vision and strategy for the value stream, aligned with the overall transformation programme
- Captain a diverse team of experts, guiding them to develop and launch stellar customer and client-facing digital applications.
- Overseeing the planning, execution, and delivery of digital application projects within the value stream.
- Managing the project lifecycle, from ideation and requirements gathering to development, testing, and deployment.
- Fostering a culture of innovation within the value stream, encouraging the exploration of new technologies and methodologies.
- Acting as the primary point of contact for stakeholders, including senior leadership, business units, and external partners.
What will you bring to the role?
As you've probably gathered by now, we are looking for somebody with a real passion for leading and delivering complex digital transformations, ideally in financial services (banking, asset management, brokering or issuer services).
With this role being a key part of our Digital Transformation, we are looking for someone with strong analytical skills alongside the ability to think creatively and outside the box to develop innovative solutions to challenging issues. As this is a global role you will also be highly experienced in managing and building excellent stakeholder relationships with people at all levels.
Other key skills required for the role include:
- Deep understanding of customer and client identity, end-to-end customer journeys in financial services, and multi-channel experiences in financial services
- An understanding of modern ways of working such as Agile and/or SAFe
- A solid understanding of the industry landscape, including market trends, customer needs, and competitive dynamics
- Comprehensive understanding of key transformation outcomes such as revenue growth, cost reduction, customer satisfaction
- Familiarity with digital development platforms and frameworks (e.g. JavaScript, HTML/CSS, React, Angular, etc)
- An understanding of cloud technologies (e.g. AWS, Azure, Google Cloud) and DevOps practices.
If this sounds like just the role you've been looking for, be sure to apply today!
#LI-SM1 #LI-Hybrid
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
Computershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
ABOUT THE TEAM
Our Technology Services team is a place where new ideas and approaches are welcomed, and every individual is equipped and empowered to create change. We're a rapidly evolving and diverse global business and there is always something to learn, opportunities to explore and a broad range of career paths to progress along.