JOB DESCRIPTION
Location: Abbotsford, Yarra Falls
This is a hybrid position primarily based in Abbotsford. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.
We give you a world of potential
We have position's available for a Customer Service Representative to join the Computershare Utility Services Team at our Abbotsford Melbourne office.
A role you will love
As part of a close-knit team, you will be responsible for assisting customers with complex needs and providing them with suitable payment options or referring them to appropriate support services.
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The Customer Service Team operate within CUS and must deliver within strict customer service delivery guidelines. The guidelines include successful delivery within agreed timeframes and quality standards and is expected to work collaboratively across teams within the same department, supporting continuous improvement and project-related activity related to the role
Some of your key responsibilities will include:
- Answer inbound calls via phone, email or web chat
- Identify and support customers with complex needs and refer them to appropriate support services, assisting them with payment plans to meet their needs.
- Drive customer satisfaction through provision of quality service to our internal and external clients
- Actively participate in team discussions, meetings, and other team forums to impart knowledge and ideas that result in team decisions
- Be engaged in own development and identify areas for improvement
- Continuously look for improvement opportunities to improve productivity, quality and timely production for each service provided
What will you bring to the role?
To be considered for this position, you will have come from a fast-paced environment where you have first-hand experience in Utilities or back-office operations handling.
Other key skills required include:
- Outstanding listening, oral and written communication skills for gathering and providing information
- Fast learner and able to adapt to new systems and processes
- A high level of initiative, tackling problems in a methodical and logical manner
- A passion for providing a fantastic customer experience
- Analytical and process-driven thinking
- High energy and motivation to succeed
- Strong computer skills (accurate typing/keyboarding)
- Strong attention to detail and an underlying commitment to delivering quality outcomes
- Strong understanding of excellent customer service with experience in Credit and Customer Service
Rewards designed for you
- Flexible work to help you find the best balance between work and lifestyle.
- Health and wellbeing rewards that can be tailored to support you and your family.
- Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
- Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
- And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
ABOUT THE TEAM
We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.