JOB DESCRIPTION
Location: Canton, MA (Hybrid)
In this position, you'll be based in the Canton,MA office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
OUR VALUES
Our key values - Certainty, Ingenuity and Advantage - drive everything we do: you can count on us to deliver with precision and reliability, every time. We look beyond today's problems to find tomorrow's solutions, focusing on finding new and better way to unlock your competitive edge and help you achieve yourbusiness goals. We have a unique opportunity for someone to contribute their talents and strengths as an ERT Relationship Manager.
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A ROLE YOU WILL LOVE
As the Client Relationship Manager, you will be the primary contact between Computershare Shareholder Services and its investor services clients. This role will ensure that clients receive the services they've purchased and that those services are delivered in a manner that meets and exceeds the clients' expectations. The Client Relationship Manager also coordinates all major client activities and services by interfacing with other members of the team, the client, and operational units and the entire organization as needed. Additionally, in collaboration with all sales units, coordinate cross sells or up sells by introducing clients to additional Computershare products and services.
Primary Accountabilities
- Establishes a professional and trusting relationship with clients
- Ensures that clients' service orders are accurately communicated and executed
- Responds timely to client inquiries
- Monitors and manages client dividend declarations in conjunction with internal operational areas
- Ensures timely funding of services (i.e. dividends) to mitigate financial exposure
- Acts as the central point of contact/control for client annual meetings
- Attends client annual meetings
- Assists clients with special projects, expediting transactions, troubleshooting, problem solving, and servicing of all clients' shareholder and participant accounts
- Ensures that clients are informed of changes in industry and regulatory environments and the direct impact on them
- Serves as a conduit to internal business units to ensure that client feedback on services is communicated timely and opportunities to improve performance can be leveraged
- Monitors revenue relative to forecast and make required adjustments
- Works with other Relationship Managers to ensure proper follow-through on clients' requests
WHAT WE NEED FROM YOU
- Minimum of 3 years professional work experience, preferably in client services
- Bachelor's Degree in a relevant field (for example business, communications, finance, etc)
- Client Relationship Management experience: Must be able to determine and satisfy client needs and maintain a partnering relationship including influencing, communicating, presenting, facilitating, and managing
- Technologically Savvy - Must be able to educate clients on a variety of technological tools and resources
- Customer Experience Management - Must implement strategies and techniques to ensure customers have a positive experience at every touch point
- Business Acumen - Must possess the knowledge, insight, and understanding of business concepts, tools, and processes that are needed for making sound decisions and apply this knowledge appropriately to diverse situations
- Decision Making and Critical Thinking Skills
- Ability to travel for a small portion of the role (approximately 5%)
KEY QUALIFICATIONS
- Previous experience in an account or project management role
- Experience working directly with executive level professionals
- Experience in the financial services sector
Rewards designed for you
Paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The base pay range for this role is $60,000 - $80,000. This base pay range is specific to Canton, MA and may not be applicable to other locations.
#LI-DNI
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
ABOUT THE TEAM
Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.